2/10 - Tồi
Madeline
Đi cùng bạn đồng hành
08/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
DO NOT STAY HERE! Climbing the 4 set of stairs to get to the third floor, we were met with a broken window, the smell of mold everywhere, & a metal panel box with the metal doors bent backwards. We had made a request prior to checking in to have a bottle of prosecco/wine, fruit, & flowers. When we entered the room, we were met with a bouquet of roses that were on the brink of wilting & sitting in yellow water. There was a bowl of fruit & after seeing the flowers, I wouldn't eat them. We also received packaged chocolate & a bottle of white wine. We decided that for the amount we paid for our stay & the other options in the area for a few euros more, we decided to meet with the manager & let them know that we would not be staying here due to the conditions & that we understand them charging us for the first night but would like a refund for the other three days. The manager called her supervisor to discuss what they could do, & the response was "there is no mold, the smell is from the AC in the room being turned on for the fruit & if we wanted to move to the first floor we could." We decided against it due to the mold we were getting headaches from & paid for our special request & left. When we requested a refund for the other nights, they declined saying that we did not give them a chance to fix the issue & that my husband slammed the door when we left, which was not true as I was standing outside the door & never once saw or heard a door slam. Do not waste your money here.
Madeline
Lưu trú 4 đêm vào Tháng 7, 2025
