6/10 - Được
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Đi cùng gia đình
13/09/2020
Thích: Sạch sẽ, tiện nghi, dịch vụ
Loved the location. It was close enough to walk to the Colosseum, Roman Villa and Vittorio Emmanuel monument. There was a metro station 5 minutes walk away and some decent restaurants and bars, of varying prices, nearby. There were problems though and I think these should be addressed. Firstly, when I look for a place to stay, I always check the check-in times and the check-in times for this property were described as 1 pm to 9 pm. We were travelling from Florence so 1 pm worked perfectly with our 1230 arrival time into the terminal. I booked the room 4 days before arriving and my Expedia page updated to show a confirmed booking from 1pm. I didn’t receive anything from the property asking me to confirm my time of arrival. On the day, we arrived just after 2pm in blistering heat but nobody answered. It was some time before we heard from them and by then we’d checked into another hotel for the night as we needed to leave our bags and get out, not waste the afternoon. I don’t know why they couldn’t send a message via Expedia asking for our arrival time! We arranged to access our room the following morning and that went well but there was a terrible smell in the apartment. We thought it was from the large bins outside so closed the window and went out for the day but on returning we realised it was from our bathroom. It was bearable with the bathroom door shut but I left a message for Michelle to let her know and hopefully it’ll be resolved for further guests.
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