6/10 - Được
FELICITA
Đi cùng bạn đồng hành
05/05/2026
My stay started on a bad note when the front desk staff treated me rudely and as though I was his subordinate, who he needed to teach how to behave. I had just completed about a 14 hour commute and wasn't feeling well. The male staff spoke slowly with long pauses so I thought he was finished and I asked politely about the keys, and he stated something like I should first let him finish before asking about the keys in a nasty way. My husband corrected him and instead of apologizing, he went on to blame me for his behavior towards me for what he perceived was me interrupting him. It's shocking that he really believed it was okay to speak to a guest that way. The management sent me a bottle of wine, with fruit and an apology note.I don't drink so they took back the first unopened complementary wine and replaced it with another that stood unopened, instead of providing something I could use like an upgraded room. Room 112 is dark, musty smelling and faces a space that looks like it's between the two buildings. The room was quiet and the bed comfortable. The breakfast was good and the view from the outside the breakfast area was nice. There was two ladies who did the food service who were nice, but the rest were not especially friendly. The bell boy was nice. The location is convenient to many of the popular sights, trains, buses and has many eateries close by. I did not experience the 5 star treatment other Expedia guest reported, and definitely not a VIP experience.
FELICITA
Lưu trú 7 đêm vào Tháng 4, 2026



































