Reviews, Deals & Photos 2025

4/10 Poor

Verified traveller

28 Jan 2018

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

They mixed up the rooms and then were quite rude when we enquired about WiFi, disappointing customer service overall for what we paid

Stayed 2 nights in Jan 2018

2/10 Terrible

GK, Hastungs

5 Jan 2018

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy room and filthy man

Ian the owner is a rude, horrible man who lies. We booked 2 nights and on arrival the room was horrible. Pubic hair and dust everywhere. We left straight away as room was disgusting. Ian was rude and I have a disability and he tried to close door on me. He said he would refund 1 night to us but after we left Rotorua he didn't. We have pics to prove it. Would not recommend this guy and his rooms to anyone. He is a gutless man who rips people off.

Stayed 2 nights in Dec 2017

8/10 Good

young, Hamilton

3 Dec 2017

Liked: Cleanliness, staff & service, room comfort

Nice room, located alittle bit out of town but not an issue as its located around most of the major motels. Rooms were nice and tidy and proprietor was welcoming and accommodating. Would recommend.

Stayed 1 night in Dec 2017

8/10 Good

Laby , Australia

12 Nov 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was grea.. me and my partner would definitely use Atsala' s facilities again.

Stayed 7 nights in Nov 2017

4/10 Poor

Anne , Auckland

23 Oct 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not what the photos look like

I should have read the reviews prior to booking this so that was my mistake. It was overpriced for what it was. Essentially a converted garage. Furniture was outdated. The whole place smelled like bleach. Dead bugs and cobwebs everywhere. First thing owner said was don’t make a mess because I can’t get a cleaner in this weekend. Free breakfast is a cheap loaf of brown bread with butter.

Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

7 Oct 2017

Disliked: Staff & service

Owner very over powering and made stay uncomfortab

Owner made stay very uncomfortable Location noisy Unpleasant stay with over powering owner Needed a chain on the door

Stayed 2 nights in Oct 2017

10/10 Excellent

Steve

23 Jun 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We enjoyed our stay here. The rooms were clean and we appreciated having a washer and dryer in the space. One night was very cold and the owner brought us additional blankets. This apartment is in a great location - off the main road so it is quiet but very close to activities, shops, and restaurants.

Stayed 3 nights in Jun 2017

This review was submitted before 2018 and has not been verified.

4/10 Poor

Moana H.

4 May 2017

Changing country when booking online doesn't change currency from USD. Surprise surprise!

On arrival 5pm I was met by owner?/cleaner who had just made up bed & was about to clean bathroom. Rank cleanliness as low 2 Maintenance in unit needs some attention. Professionalism - owner/cleaner comments about previous guests 😕

10/10 Excellent

kathy

6 Mar 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

16 Jan 2017

Disliked: Cleanliness, property conditions & facilities

The place was dated with old appliances and facilities. It was a little unclean at the start of the stay also. Being on a busy road with a lot of truck movements and staying during the work week the whole place shook every time a large truck drove past so a light sleeper would struggle to sleep.

8/10 Good

Irene J

6 Nov 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite and Private -- a good value for the money

The owner met us and invited us to walk with him and his dog over to a nearby forestry research center next to the Whakarewarewa Village we had just visited (a must see in Rotorua---Take in the Haka war dance). There is a large redwood forest near the property that is popular for mountain biking/hiking. He gave us great suggestions of places to visit nearby and provided some brochures. We went to Blue and Green Lakes the next day driving through a dense tropical like forest. We also drove to the Wai-O-Tapu thermal area and hiked all around--geysers and hot pools were spectacular.

8/10 Good

Verified traveller

3 Oct 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atsala Apartment

Really enjoyed the stay. Great place if you have younger kids as they can play outside in a safe environment. You don't need to worry about them being a bother to other visitors.

4/10 Poor

Verified traveller

23 Aug 2016

Disliked: Property conditions & facilities, room comfort

plesent stay

plesent stay in a facility that i preceived is not vlue for money

10/10 Excellent

Takayuki

6 May 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exellent

4/10 Poor

dissapointed, new zealand

1 Dec 2015

Disliked: Cleanliness, property conditions & facilities, room comfort

Wouldn't stay here again. Was very over priced. Bathroom was not cleaned well and shower head, taps etc were corroded and felt dirty that I didn't even want to shower. Bedroom had lots of dust and cobwebs and bin was still full from previous guests.

4/10 Poor

Verified traveller

27 Oct 2015

Disliked: Cleanliness, property conditions & facilities, room comfort

Not so clean...

We were told that we would have a King bed, 2 singles & sofa bed. We had a queen bed not a King. The apartment was dirty, to be honest there was a spider in one bed and pubic hair/hair and dust on the bathroom floor. The kitchen handles and floor were dirty, we ended up going to the supermarket for cleaning products and cleaned. Breakfast was included - This consisted of a loaf of bread & 4 packets of cereal for 2 days and 5 people. When we tried to check out at 8.30am there was no one there. Unfortunately the pictures were saw on the website were not what was reflected when we arrived, very disappointed.........

2/10 Terrible

keen travellers, western australia

31 Aug 2015

Disliked: Cleanliness, property conditions & facilities, room comfort

Photos are not what they seem

late booking but friendly staff The photos were very miss leading which was disappointing but worse was the lack of hot water and cleaning, being the only guests we were shocked to have had enough hot water for 1 of 4, to shower once the water did not get hot at all over night, cob webs throughout the house and even previous guests underwear left in the room With this we left having already paid for an additional nights accomodation

2/10 Terrible

Verified traveller

18 Jul 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst place in NZ

Out of 5 different places we stayed in NZ this was by far the worst. We had n heating for the first night.as heater was broken. It was freezing, about 0 overnight, not much higher during the day. The apartment was dirty. The dvd player did not work on first night and we had hired dvds to watch. The owner did not gie us much peace as he came to the door many times about one thing or the next. The next day a plumber had to access our room to fix the heater, the owner finally arrived with a new dvd player but did not know how to set it up. He also entered the apartment with a stranger uninvited while we were there. The owner needs to get a professional cleaner in after someone has stayed in the apartments, get technical support in to fix things, he needs to give people space, he needs to have better ventilation as the condensation was terrible. The high price for the stay was not good value. I would not recommend this place to stay to anyone. The best thing about this apartment was (3 working burners) out of the 4 burner gas stove. Also handy to town.

10/10 Excellent

Adam, New Zealand - Auckland

5 Nov 2014

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Alex, New Zealand - Auckland

12 Jul 2014

Liked: Cleanliness, staff & service

Facilities: Modest; Value: Moderate;

8/10 Good

Meleana, New Zealand - Waikato

24 Jun 2014

Liked: Cleanliness, staff & service

Facilities: Modest; Value: Reasonable; Service: Go the extra mile; Cleanliness: Pleasant;

8/10 Good

Deborah, New Zealand - East Cape

6 May 2014

Liked: Staff & service

Disliked: Cleanliness

Facilities: Basic; Value: Average price; Service: Friendly; Cleanliness: Dirty;

8/10 Good

Michelle, New Zealand - Wellington

25 Apr 2014

Facilities: Everyday; Value: Acceptable price; Service: Polite; Cleanliness: Tidy;

8/10 Good

Aussie, Australia - NSW - Newcastle

14 Apr 2014

Liked: Staff & service

Facilities: Basic; Value: Fair price; Service: Friendly; Facilities were below expectation after viewing the website

10/10 Excellent

Matt, Australia - NSW - Sydney

30 Nov 2013

Liked: Cleanliness, staff & service, property conditions & facilities

The bed was amazingly comfortable, and the apartment spacious!

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Atsala Apartment Stay

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Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (THERMAL DELIGHT 2 NIGHTS)

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Standard Apartment, Non Smoking, Kitchenette (ECO ROOM 7 NIGHT STAY)

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Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (REDWOOD ROOM 7 NIGHT STAY)

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Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (REDWOOD ROOM)

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Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (RIMU ROOM 7 NIGHT STAY)

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Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (TTHERMAL DELIGHT ROOM)

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Standard Apartment, 2 Bedrooms, Non Smoking, Kitchen (RIMU ROOM)

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Atsala Apartment Stay Reviews

Reviews

6.6/10

7.0/10

6.4/10

Reviews

4/10 Poor

Verified traveller

Verified traveller

2/10 Terrible

GK, Hastungs

Filthy room and filthy man

GK

8/10 Good

young, Hamilton

young

8/10 Good

Laby , Australia

Laby

4/10 Poor

Anne , Auckland

Not what the photos look like

Anne

6/10 Okay

Verified traveller

Owner very over powering and made stay uncomfortab

Verified traveller

10/10 Excellent

Steve

Great stay!

Steve

4/10 Poor

Moana H.

Changing country when booking online doesn't change currency from USD. Surprise surprise!

Moana H.

10/10 Excellent

kathy

kathy

4/10 Poor

Verified traveller

Verified traveller