Khách sạn Ruato

"Nice View"

"Staff were very welcoming and accommodating. Very clean and perfect location by the lake."

"Terrible"

"Room is clean, staff are good, but far from restaurants area!"

"Check in was terrible, 45 min standing in line waiting.Rooms clean, staff were lovely.Parking was good."

"Overall a charming property with a very spacious room at a good rate. A/C and heating both worked very well. Great location right within walking distance to main dining and shopping area. Couple things to note is there is no elevator at the property but staff was able to assist with bringing luggage up. It is also private entrance to the rooms, like motel style"

"Staff were great. Amenities were shown to us personally. The room was lovely. Dinner was fantastic and the breakfast before leaving topped off our stay perfectly. The grounds are amazing with great views of lake Rotorua. Very intimate hotel."

"Clean room, friendly and helpful staff. Nothing to complain about 😃"

"Pool not working, looks bad and in dire need of a renovation. Advertising leads you to think there is some sort of thermal pool or something. There is not."

"Great location walkimg distance to CBD, lake front, Te Pa. Staff are lovely. We are a return family"

"This is a lovely hotel in a prime location. I hadn’t been to Rotorua before so had no idea of where things were. Quest was near everywhere I wanted to go! The room was tidy and spacious. Staff were lovely."

"It's not what I was expecting. The pictures we saw on expedia was very misleading. Around 750 we paid for two nights . We got moldy smelly cupboards two little portable heaters . Moldy curtains .The room was very cold, old looking . We traveled with 3 kids and I didn't feel it was very hygienic. Atleast a heat pump would've been ideal in this winter time . I would've loved a little bottle of milk to start of with as I am a coffee lover . No spa as I was told it has one . We requested for a...

"Good friendly staff"

"i have stayed in so many hotels but unfortunately my experience with jet park was not plesant. first stay in jetpark and pretty average. staff at time of checkin wasnt very helpful. rest of staff were nicer. was booked for 3 nights and it was non refundable so had to stay for duration otherwise would have cancelled and booked elsewhere. website had few things which i find misleading and i did mention to staff . leaky sink in bathroom. housekeeping not very good. parking available if onsite...