"The stuffs were very helpful getting my luggage in and out, The room was spacious and quiet considering in the middle of busy Shinjuku Kabukicho. Two cons: the bathroom mirror area was little dark for make up application and shower curtain leaks water badly to the floor. Other than that we enjoyed convenient location of this hotel."
"Cleaning staff went through personal items, management did not care when issue was raised with them
Concierge does not help with bags nor help call taxi"