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Hotel El Zaguán Histórico

3.5 star property
Step into serenity in this charming hotel near San Cristóbal de las Casas Cathedral. Enjoy peaceful moments on the garden terrace or explore nearby wonders.

Choose dates to view prices

In the heart of De La Merced, Hotel Posada el Zaguan offers a serene retreat with a full breakfast and tranquil garden. Unwind on the picturesque terrace or connect to in-room WiFi while planning your visit to San Cristóbal de las Casas Cathedral, just steps away. The hotel’s 24-hour front desk and luggage storage ensure a seamless stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Gym
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Habitacion Twin

Habitacion Twin | In-room safe, blackout curtains, iron/ironing board, free WiFi

Habitacion Twin

Highlights

Heating
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Local meal delivery service
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room | In-room safe, blackout curtains, iron/ironing board, free WiFi

Superior Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Flat-screen TV
Ceiling fan
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Local meal delivery service
  • Garden view
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
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About the area

Located in San Cristóbal de las Casas, Hotel El Zaguán Histórico is in the city centre. La Merced Church and Church of San Nicolás are local landmarks, and the area's natural beauty can be seen at Huitepec Ecological Reserve and Grutas de San Cristóbal. Arco de El Carmen & Centro Cultural El Carmen and Centro Cultural de los Altos are also worth visiting. Visit our San Cristóbal de las Casas travel guide
Map
Guadalupe Victoria 65, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29200

What's nearby

  • Mesoamerican Museum of Jade
    Mesoamerican Museum of Jade
    6 min walk - 0.6 km
  • San Cristobal de las Casas Cathedral showing heritage architecture and night scenes
    San Cristóbal de las Casas Cathedral
    8 min walk - 0.7 km
  • Handicrafts Market which includes markets and interior views
    Santo Domingo Handicraft Market
    11 min walk - 1.0 km
  • Amber Museum of Chiapas
    3 min walk - 0.3 km
  • La Merced Church
    3 min walk - 0.3 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    72 min drive

Restaurants

  • KALA-MAR
    3 min walk
  • Tamales Regionales
    5 min walk
  • Torteria Las Tortugas
    1 min walk
  • Huarache Veloz
    6 min walk
  • Antojitos Carmelita
    5 min walk

About this property

Hotel El Zaguán Histórico

Hotel located in Barrio de La Merced
Take advantage of free full breakfast, a rooftop terrace and a garden at Hotel El Zaguán Histórico. In addition to a fireplace in reception and a gym, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a water dispenser and local meal delivery service
  • Tour/ticket information, a 24-hour front desk and a front desk safe
Room features
All guest rooms at Hotel El Zaguán Histórico have amenities, such as free WiFi, safes and free bottled water.
More conveniences in all rooms include:
  • Heating and ceiling fans
  • Bathrooms with showers and hairdryers
  • 43-inch flat-screen TVs with satellite channels
  • Wardrobes/cupboards, free tea bags/instant coffee and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 200 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:30 AM

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Dock
  • Garden
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • No lift
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • Colonial architecture
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Ceiling fan
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
Property Registration Number 5550620602

We should mention

This property does not have any lifts
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Zaguan Historico
Hotel Posada el Zaguan
Collection O Hotel El Zaguan
Hotel El Zaguán Histórico Hotel
Hotel El Zaguán Histórico San Cristóbal de las Casas
Hotel El Zaguán Histórico Hotel San Cristóbal de las Casas

Frequently asked questions

Is Hotel El Zaguán Histórico pet-friendly?

Yes, Hotel El Zaguán Histórico allows pets (limit 1 total) with a maximum weight of up to 10 kg per pet.

How much is parking at Hotel El Zaguán Histórico?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel El Zaguán Histórico?

Check-in start time: 2:00 PM; check-in end time: anytime.

What time is check-out at Hotel El Zaguán Histórico?

Checkout is at noon.

Does Hotel El Zaguán Histórico provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 800 per vehicle applies.

Where is Hotel El Zaguán Histórico located?

Located in Barrio de La Merced, this hotel is steps away from La Merced Church and Amber Museum of Chiapas. Regional Costume Museum and Mesoamerican Museum of Jade are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel El Zaguán Histórico Reviews

9.4

Exceptional

9.4

Cleanliness

9.2

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 27 out of 33 reviews
Rating 8 - Good. 4 out of 33 reviews
Rating 6 - Okay. 0 out of 33 reviews
Rating 4 - Poor. 1 out of 33 reviews
Rating 2 - Terrible. 1 out of 33 reviews

Reviews

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything! Cute hotel with nice energy and nice rooms. Good complimentary breakfast too!
Stayed 2 nights in Apr 2023

4/10 Poor

Romelia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On my check-in the key that was given to me did not work. I had to go up & down three times in order to get a key that work. 03/26/2023 same thing I had to go four times. I asked the person at the front desk to ask someone to go with me to make sure it opens. He was given vives as no care in the world and was in no hurry to help.
Stayed 8 nights in Mar 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy bonito, las camas son súper cómodas y el personal es sumamente amable. El desayuno está incluido y está sabroso. A unos pasos del mero centro de San Cristóbal.
Stayed 5 nights in Feb 2026

10/10 Excellent

Aldo Javier

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy limpio, personal muy amable, desayuno basto y rico, buena ubicacion, lo recomiendo ampliamente
Stayed 3 nights in Feb 2026

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vayan a este hotel, es hermoso, histórico, acogedor, limpio y con una atención insuperable, nos encantó
Stayed 3 nights in Jan 2026

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
El cuarto muy limpio y todos muy amables, regresaremos otra vez
Stayed 3 nights in Dec 2025

10/10 Excellent

antoine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un des meilleurs hôtels de nos nuits au Mexique, taille humaine, personnel très serviable. Très belle décoration et calme.
Stayed 1 night in Oct 2025

10/10 Excellent

Hilda Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar, acogedor y bonito.
Stayed 2 nights in Aug 2025

10/10 Excellent

Raul Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para hospedarse
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast everyday. Buen servicio y limpieza. Perfecto lugar para regresar.
Stayed 3 nights in May 2025

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
el lugar no existe, es estafa
Stayed 5 nights in Feb 2025

10/10 Excellent

Yuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicacion, limpio,comodo.
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel décoré avec soin, chambre douillette, personnel attentif et agréable, vrai petit déjeuner, terrasse à l'étage.
Stayed 2 nights in Feb 2024

8/10 Good

Karina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, muy limpio, céntrico, desayuno sencillo pero rico, su personal de lo más amable y servicial, lo único que no me gustó fue que el agua se acaba muy rápido
Stayed 4 nights in Dec 2023

10/10 Excellent

Birgit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voll zufrieden.

Es hat mir hier gut gefallen. Rund um die Uhr war immer einer ansprechbar. Man hat alles möglich gemacht, die Wünsche zu erfüllen. Frühstück war klein, aber ausreichend und liebevoll zubereitet. Frühstücksraum ist leider nur über eine enge Wendeltreppe zu erreichen. Ich würde dieses Hotel wieder nehmen. Einen kleinen Kretik-Punkt gibt aber doch. Die Handtücher müssten mal komplett erneuert werden 10 min Fußweg ins Zentrum. Zum Bausbahnhof ca. 15-20 Minuten. Kann mit Gepäck anstrengend sein. San Cristóbal ist eine kleine überschaubare Stadt, aber der Verkehr ist verhältnismäßig sehr stark. Bürgersteige sind zum normalen Lauf eigentlich nicht geeignet, sehr schmal und teilweise auch sehr hoch.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me parece un lugar muy bonito y con excelente atención por parte de su personal.
Stayed 7 nights in Feb 2023

10/10 Excellent

AGUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EL PERSONAL SE LLEVA LAS PALMAS, SON ESTUPENDOS.

Agradable lugar, son solo 5 habitaciones lo que te hace sentir como en casa … El desayuno es rico y variado y esta súper bien ubicado, caminando a pocos pasos estás cercas de la mayoría de los atractivos … En general, TODO muy bien, la relación calidad-precio es estupenda; pero lo que se lleva las palmas es LA ATENCIÓN DEL PERSONAL, súper amables y serviciales, muy en especial MARY; créanme que hacen todo lo posible por atenderte de lo mejor. Gracias por esta increíble estancia.
Fachada del hotel
Stayed 5 nights in Dec 2022

10/10 Excellent

David Aguilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato de todos los empleados fue excelente, el desayuno increíble y el ambiente en general súper agradable y seguro
Stayed 2 nights in Oct 2022

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue excellentw
Stayed 2 nights in Sep 2022

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación. En general muy bonito y buena atencion.
Stayed 1 night in Dec 2021

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio, hotel bonito y cómodo

Lo mejor del hotel es su servicio, personal muy amable. Como recomendación solamente pondría black out a la cortina porque si entra algo de luz por la mañana.
Stayed 2 nights in Feb 2021

10/10 Excellent

Clayton

Stayed 3 nights in May 2025

8/10 Good

Oxana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024