Search Hotels Near San Jose Castle, El Castell de Guadalest

"Room was great. Separate toilet and shower and a prep/dressing area. Balcony on side of hotel with good view of the sea and morning to mid day sunshine. Food was excellent with a good variety of freshly prepared food. Would stay again"

"Room - Clean, attractive room with a lovely balcony view. However, it was surprising for a supposed 5* hotel to have no tea/coffee facilities. The TV also wasn’t smart-enabled and only 4 Spanish channels worked. Staff urgently need customer service training. Check-in was unfriendly; after staring at us in silence, the receptionist said, “well do you want to check in or not.” Staff often seemed to stare rather than communicate. At the rooftop bar, staff were holding some sort of meeting/cocktail session and completely ignored us despite the bar supposedly being open, so we left feeling uncomfortable. The two main pools were lovely, but the third was empty, possibly under repair. We also weren’t informed that the rooftop pool was closed for maintenance, despite it being one of the hotel’s main selling points. Charging 25 euros per hour for the spa felt excessive, especially when other facilities were unavailable and there’s nothing else to do on rainy days. Breakfast and à la carte food were 'ok', but the dinner buffet was mostly cold. Service was poor throughout meals: nobody checked on us, there was no apology when we reported raw rigatoni pasta, and we waited over 20 minutes just to place a drinks order before asking ourselves. The hotel was quiet, so it’s hard to imagine how service would cope when busy. Location - The Alsa bus from Alicante train station stops outside the hotel, which is convenient, but getting elsewhere is difficult."

"Lovely hotel although a little difficult to get too. Nice rooms, but could do with fridges and tea/coffee facilities "

"Great place at the base of town. Lovely buffet and very helpful staff. Modern hotel with a great pool."

"Clean room "

"Really well located when you just stop for the night. Clean room and delicious free coffee!!!"

"Good hotel , beautiful place "

"All the staff are great"