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Hotel Milano

3.0 star property
Hotel with a rooftop terrace, a quick walk to Pier 1

Choose dates to view prices

Photo gallery for Hotel Milano

Front of property
Lunch and dinner served, international cuisine
Exterior
Superior Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, alarm clocks
Lunch and dinner served, international cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Restaurant
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Desk, iron/ironing board, free WiFi, alarm clocks

Superior Room, 1 Queen Bed

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Private bathroom
Hairdryer
Deep-soaking bath
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, alarm clocks

Superior Room, 2 Double Beds

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Private bathroom
Hairdryer
Deep-soaking bath
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Desk, iron/ironing board, free WiFi, alarm clocks

Standard Room, 1 Queen Bed

Highlights

Air conditioning
Fridge
TV
Blackout curtains
Private bathroom
Hairdryer
Deep-soaking bath
Free bottled water
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Desk, iron/ironing board, free WiFi, alarm clocks

Standard Room, 2 Double Beds

Highlights

Air conditioning
Fridge
TV
Private bathroom
Hairdryer
Deep-soaking bath
Free bottled water
Cable/satellite channels
  • 157 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room | Desk, iron/ironing board, free WiFi, alarm clocks

Junior Room

Highlights

Air conditioning
Fridge
TV
Private bathroom
Hairdryer
Deep-soaking bath
Free bottled water
Cable/satellite channels
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
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About the area

Map
307 Fortaleza Street, San Juan, 00901

Getting around

  • Sacred Heart Station - 9 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 15 min drive

About this property

Hotel Milano

Hotel near Pier 1
Located close to Catedral Basilica Menor de San Juan Bautista and Castillo de San Cristobal, Hotel Milano provides a rooftop terrace, a bar and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A computer station, smoke-free property and tour/ticket information
  • Multilingual staff, a 24-hour front desk and laundry services
  • A lift, a front desk safe and concierge services
Room features
All guest rooms at Hotel Milano feature perks, such as free international calls and air conditioning, in addition to amenities, such as free WiFi and free bottled water.
Other amenities include:
  • Bathrooms with deep-soaking baths and hairdryers
  • TVs with cable channels
  • Fridges, on-request microwaves and limited housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Punto de Vista

Family friendly

  • In-room refrigerator
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (limited availability)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Free bottled water
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Milano
Hotel Milano San Juan
Milano Hotel
Milano San Juan
Milano Hotel San Juan
Hotel Milano San Juan Puerto Rico
Hotel Milano Hotel
Hotel Milano San Juan
Hotel Milano Hotel San Juan

Frequently asked questions

Is Hotel Milano pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Milano?

This hotel doesn't offer parking.

What time is check-in at Hotel Milano?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Milano?

Checkout is at 11:00 AM. Late checkout is available for USD 50.00 (subject to availability).

Where is Hotel Milano located?

Located in Old San Juan, this hotel is within a 10-minute walk of Pier 1, La Fortaleza and Catedral Basilica Menor de San Juan Bautista. San Juan Gate and Castillo de San Cristobal are also within 10 minutes.

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Hotel Milano Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 161 out of 765 reviews
Rating 8 - Good. 311 out of 765 reviews
Rating 6 - Okay. 168 out of 765 reviews
Rating 4 - Poor. 72 out of 765 reviews
Rating 2 - Terrible. 53 out of 765 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cambio

Buenas tardes Pese a que se cancelo mi viaje por covid 19, y le envie dos correos al hotel este nunca me contesto, asi como trate de comunicarme con hoteles. Com y nunca me contestaron también, lo que quería era eligir otras 2 fechas para el 2021 Quisiera me dieran respuesta gracias
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel, tenía goteras de pésima calidad, hotel de cero estrellas
Stayed 1 night in Sep 2020

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Lillian, Saniuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está excelente, es bastante sencillo y está localizado bien céntrico. No tengo quejas sobre limpieza ni atención, pero deben saber que Punto de Vista cerró y que en futuro planean hacer otro restaurante, incluyendo también un sitio de desayuno en el primer piso.
Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful place to stay. Clean and rooms are well condition.
Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveller

No parking too small
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Stayed 1 night in Apr 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2020

4/10 Poor

Lucila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not go to this hotel

The rooms are extremely deteriorated and don’t look anything like the pictures. The service from Hiram in the reception desk was terrible, lack of empathy and the opposite of customer service.
Stayed 1 night in Mar 2020

4/10 Poor

Heather, Dillon, CO

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is excellent, in the heart of Old San Juan. But the hotel had a mildew smell and the air conditioner banged loudly all night making it very difficult to sleep.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Centrally located in Old San Juan. The room and corridors had a strong bad musty smell from the carpets and not well ventilated.
Stayed 2 nights in Feb 2020

8/10 Good

SARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location

Nice place to stay in Old San Juan. Good location close to restaurants, bars and shopping. The building is old but the rooms are clean and comfortable.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

The location was very nice being close to the Carnival cruise ship pier. Restaurants and shopping are close. Place was clean and served our purpose of a place to stay before getting on the cruise. Rooms small and old. TV was tiny and hanging from ceiling so unable to get a good view of it. Bathrooms really showed their age.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
It was old and needed a lot of renovations. The room had a terrible musty smell. The elevators were old and ran very slow. We had to carry our luggage down two flights of stairs. The only good thing was it was close to restaurants and bars. Would never stay there again or recommend it to anyone.
Stayed 1 night in Feb 2020

2/10 Terrible

Wilmer Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
location was good otherwise hotel in a very poor shape - as soon as you enter the hotel you get that musty smell - room was very small - no window only two small plastic blocks for light - felt like a dugeon - ceiling was leaking, mold around the shower and toilet. Will never stay there again.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cecking in was easy and the hotel lobby, while small and simple was nice enough. The room was a huge disappointment. The bathroom looks beat up and dingy. The furniture is dated and worn. The bed was hard and uncomfortable and the pillows were terrible. I generally don’t like to leave negative reviews, especially over a couple of minor issues, but the condition of our room warrants a bad review. For the price paid for a room here, you should expect more. I’ve had the misfortune of staying in some bad hotels over the years and this room ranks right there with them. We will NEVER come back to this hotel
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
I didn’t like that it was old, noisy and smelly. Didn’t have any other room available to move us
Stayed 1 night in Feb 2020

8/10 Good

Tanya

Stayed 1 night in Feb 2020

6/10 Okay

Miguel Alfredo

Liked: Staff & service
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well when we arrive there was no room available until 3:00 at least it was confortable and well located
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely old and in need of renovations. The rooms were extremely small with barely any windows. The carpet was gross and was not clean. Water pressure was weak for showers. Checkout was supposed to be at 12:00 but they somehow “changed” it they day we arrived to 11:00. All our transportation was lined up for 12:00. They would not let us wait in the room. We had to wait with our luggage for over an hour in their very tiny lobby. If all your looking for is a place to rest your head I guess it is ok but I would find something else and would definitely not recommend.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
There was nothing special about the property the only difference was the pillows
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great value for an overnight stay. Roof top restaurant was excellent, park was close and got a huge discount for staying at the hotel. No windows, bathroom needs an update.
Stayed 1 night in Feb 2020