Khách sạn Sandston

"The staff was fine but completely overworked and underpaid. When we arrived at 10:45 PM at night there wasn't anyone at the front desk for about 15 minutes. Then a man came in who was sweating from apparently cleaning rooms. We were told our room wasn't ready yet! Check- in was at 3 PM, and it was 10:45 PM! So, we had to wait some more for bed linens to be put on. I can't even go into more details, but suffice it to say this did not seem to be the staff's fault. They were understaffed. I would...

"It was fine for a night"

"Staff"

"My day was pretty great stayed for the holiday. The only thing I can say I did not like was how disgusting the indoor pool was. There was a whole layer of oil floating at the top when I tried to get in and I immediately got out to go shower because of how disgusting it was."

"Air conditioning in the room did not work properly, was extremely hot , there was no elevator nor was there a vending machine on the property. Also the breakfast they served made me very sick"

"Not clean"

"First room we received had a broken toilet. The room that was booked for 3 people had just 2 towels and one was already dirty. When asked for more towels, it took the receptionist 6 hours, a follow up call that was unanswered, and a second trip downstairs to be given the towels. One of those replacement towels also seemed dirty and already had someone’s hair in it. During our entire stay there was no turnover service for the rooms including picking up trash."

"Property is under renovation."

"Hotel management told me that the TV service was not working and that the weather was the reason. After finding out that other customers had TV to watch, I found out that the module in the TV for my room was ripped out. He was very dishonest with me"

"It was ok…Till getting ready for bed & roaches start to come out from the baseboards all around the room/bth rm…Not enough pillows for a king sized bed…Back started hurting…"

"Very dirty and smelly. Very old bedding including old lumpy pillows and cover. No blanket. Outside area not maintained and just noisey with people walking around outside at 3 am. Licks on door broken."