Overall a brilliant experience. The helpfulness of the staff made it all extra special. All staff were exemplary in their attitude and friendliness. We cannot thank Kenneth enough for all his help and advice.
Overall a brilliant experience. The helpfulness of the staff made it all extra special. All staff were exemplary in their attitude and friendliness. We cannot thank Kenneth enough for all his help and advice.
Property was new and well maintained. Laundry facilities were excellent. Only criticism is that it was difficult to find the address on Didi as the name and address on Expedia are different to those on Didi (the local taxi service).
Property was new and well maintained. Laundry facilities were excellent. Only criticism is that it was difficult to find the address on Didi as the name and address on Expedia are different to those on Didi (the local taxi service).
Katherine
Reviewed October 27, 2026Reviewed October 27, 2026
What a beautiful hotel, we were welcomed warmly by the staff from the airport ( pick-up was free) and the breakfast was delicious. Our room was also upgraded for free. We loved our stay in the hotel. Thank you for your hospitality. 😊
What a beautiful hotel, we were welcomed warmly by the staff from the airport ( pick-up was free) and the breakfast was delicious. Our room was also upgraded for free. We loved our stay in the hotel. Thank you for your hospitality. 😊
The property is centrally located very close to the East Entrance of the park. It is clean and homey with cats and dogs. The thing that stood out for us was the lovely, helpful staff, especially the delightful Vivi who looked after us like we were family. Nothing was too much trouble, she arranged everything we wanted, bought our tickets, booked any events we wanted to attend, even ordered takeout food and a massage in our rooms. We didn’t need to waste time with the sticky details. We just...
The property is centrally located very close to the East Entrance of the park. It is clean and homey with cats and dogs. The thing that stood out for us was the lovely, helpful staff, especially the delightful Vivi who looked after us like we were family. Nothing was too much trouble, she arranged everything we wanted, bought our tickets, booked any events we wanted to attend, even ordered takeout food and a massage in our rooms. We didn’t need to waste time with the sticky details. We just...
The staff were very helpful especially for planning tours and laundry completed on time as requested. Rooms were modern and clean. Air conditioning worked well. Breakfast was sufficient and not crowded. Afternoon tea was welcome after sightseeing.
The staff were very helpful especially for planning tours and laundry completed on time as requested. Rooms were modern and clean. Air conditioning worked well. Breakfast was sufficient and not crowded. Afternoon tea was welcome after sightseeing.
Waqar
Reviewed November 2, 2026Reviewed November 2, 2026
The owner have an excellent service to customer felt like family. They are very accommodating helpful in anyway. I really enjoy my stay from the start to the last day of my stay. Highly recommended.
The owner have an excellent service to customer felt like family. They are very accommodating helpful in anyway. I really enjoy my stay from the start to the last day of my stay. Highly recommended.
Nerissa
Reviewed September 25, 2026Reviewed September 25, 2026
Amazing hotel! The view alone would be worth choosing this location, but the level of care from the owners and staff really makes the place special.
It’s a short ride from the national park gates and very cheap in a taxi so well worth it over staying in town which is busy and noisy so not relaxing after a busy day in Zhangjiajie park.
Amazing hotel! The view alone would be worth choosing this location, but the level of care from the owners and staff really makes the place special.
It’s a short ride from the national park gates and very cheap in a taxi so well worth it over staying in town which is busy and noisy so not relaxing after a busy day in Zhangjiajie park.
Adam
Reviewed October 13, 2026Reviewed October 13, 2026
We had a wonderful stay here, it is a great location and all the staff are outstanding. Nothing was too much trouble, especially Chelsea who went above and beyond to help us with tickets and itinerary which made our stay even better. The on site restaurant served a fantastic selection of meals. We would recommend this place to stay wholeheartedly if you are visiting the national park.
We had a wonderful stay here, it is a great location and all the staff are outstanding. Nothing was too much trouble, especially Chelsea who went above and beyond to help us with tickets and itinerary which made our stay even better. The on site restaurant served a fantastic selection of meals. We would recommend this place to stay wholeheartedly if you are visiting the national park.
Linda
Reviewed October 23, 2026Reviewed October 23, 2026
The hottest months are usually August and July, with an average temperature of 24°C, while the coldest months are January and December, with an average of 6°C. The rainiest months in Sanguansi are June, July, May and April, with each month seeing an average of 278 mm of rainfall.