4/10 Poor
Tasneem, Australia
16 Jun 2014
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not stay again
This was the worst hotel amongst the many hotels we stayed in during our month long tour of Turkey. We arrived at midnight and the staff who received us were very nice and helpful. They carried our bags to the room and gave us information on the breakfast and even brought a fridge and put it in the room. The room was spacious but the mattresses were soft and thin with very less bed linen and no extra sheets to cover up. Their was a very bad odour of sewage in the bathroom. When we went to get breakfast the person who was filling up the food was also cleaning the tables. At one stage I noticed him carrying bread with his bare hands. This was the last straw. We immediately booked at the Hilton and checked out. The Manager insisted on the full payment for 3 days, as he said that he would have to pay hotels.com the full commission. As we were keen to get away from there ASAP, we agreed to whatever we were asked to pay and left the hotel. I must add that the staff here were very nice and friendly, however, the hotel needs a big upgrade.