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Four Seasons Resort Rancho Encantado Santa Fe

5.0 star property
Mountain retreat where adventure meets relaxation: hiking trails, wellness classes, and gourmet dining create the perfect balance of activity and serenity

Choose dates to view prices

Travelers find adventure and restoration at Four Seasons Resort Rancho Encantado Santa Fe. Enjoy mountain biking and guided ecotours, or join Pilates classes and book deep-tissue massages. Morning breakfast at Terra restaurant offers garden views worth waking up for.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
The current price is 12.874.260 ₫
16.088.031 ₫ total
includes taxes & fees
6 Feb - 7 Feb

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 59 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Patio

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Room, 1 King Bed, Non Smoking, Patio

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 59 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 59 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

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Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 72 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Non Smoking

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Deluxe Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 72 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Encantado)

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Suite, 1 Bedroom (Encantado)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 102 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible (Encantado)

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Suite, Accessible (Encantado)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 102 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rancho)

Suite, 1 Bedroom (Rancho) | Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom (Rancho)

Highlights

Garden
Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
  • 102 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 59 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Interconnecting)

Premier Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Interconnecting) | Premium bedding, down duvets, minibar, in-room safe

Premier Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Interconnecting)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 2 bedrooms
  • Resort view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Interconnecting)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Interconnecting)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 2 bedrooms
  • Resort view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 2 Bedrooms, Accessible, Non Smoking (Interconnecting)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Bedrooms, Accessible, Non Smoking (Interconnecting)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 2 bedrooms
  • Resort view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Casita)

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Deluxe Room, 2 Bedrooms, Non Smoking, Connecting Rooms (Casita)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Fireplace
Air conditioning
Heating
Connecting rooms available
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

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About the area

Map
198 State Road 592, Santa Fe, NM, 87506

What's nearby

  • Glenn Green Galleries & Sculpture Garden - 2 min drive - 2.6 km
  • Santa Fe Plaza - 9 min drive - 13.0 km
  • Loretto Chapel - 9 min drive - 13.4 km
  • Meow Wolf - 17 min drive - 23.1 km
  • Ski Santa Fe - 31 min drive - 32.7 km

Getting around

  • Santa Fe Depot - 11 min drive
  • Santa Fe, NM (SAF-Santa Fe Municipal) - 21 min drive

Restaurants

  • ‪Cottonwood Kitchen - ‬4 min drive
  • ‪Panda Express - ‬9 min drive
  • ‪Atrisco Cafe & Bar - ‬9 min drive
  • ‪Gabriel's - ‬6 min drive
  • ‪Starbucks - ‬9 min drive

About this property

Four Seasons Resort Rancho Encantado Santa Fe

Luxury family-friendly resort in the mountains
At Four Seasons Resort Rancho Encantado Santa Fe, you can look forward to a poolside bar, a terrace and shopping on-site. Active travellers can enjoy ecotours, mountain biking and Pilates at this resort. Indulge in a manicure/pedicure, a facial and a deep-tissue massage at the on-site spa. The on-site American cuisine fine-dining restaurant, Terra, offers breakfast, brunch, lunch, dinner and garden views. Yoga classes are offered at the 24-hour gym; the property also has a firepit, a garden and a hair salon. Guests can also expect to find a library, dry cleaning/laundry services and a bar.
Other perks at this resort include:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Limo/town car service, cooked-to-order breakfast (surcharge) and an electric car charging station
  • Express check-out, express check-in and babysitting (surcharge)
  • Smoke-free property, a banquet hall and a gift shop
Room features
All 65 individually furnished rooms include comforts, such as 24-hour room service and fireplaces, in addition to perks, such as premium bedding and heated floors.
Other amenities include:
  • Children's slippers, childcare services and free infant beds
  • Hypo-allergenic bedding and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • 48-inch LCD TVs with cable channels and DVD players
  • Balconies or patios, wardrobes/cupboards and heated floors

Similar properties

Exterior
Bishop's Lodge, Auberge Collection
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
9.4 out of 10, Exceptional, 94 reviews
Bishop's Lodge, Auberge Collection

Property amenities

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 18 to 40 for adults and USD 10 to 30 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Terra
  • Terra Bar

Things to do

  • 24-hour gym
  • Books
  • Ecotours
  • Evening entertainment
  • Full-service spa
  • Games
  • Hiking/biking trails
  • Hot tub
  • Library
  • Mountain biking
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • DVD player
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10,000 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Firepit
  • Garden
  • In a state park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable/satellite channels
  • DVD player
  • IPod dock
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: noon
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 64.13 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Phone calls
  • Pool access
  • Self-parking
  • Shuttle service
  • Spa access
  • Hot tub access
  • Valet parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 18 to 40 for adults and USD 10 to 30 for children
  • Airport shuttle fee: USD 258 per vehicle (return)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Four Seasons Rancho Encantado
Four Seasons Rancho Encantado Santa Fe
Four Seasons Resort Rancho Encantado
Four Seasons Resort Rancho Encantado Santa Fe
Encantado Resort Santa Fe
Encantado, An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
An Auberge Hotel Santa Fe
Encantado Hotel Santa Fe
Encantado Resort Santa Fe
Four Seasons Resort Rancho Encantado Santa Fe Resort
Four Seasons Resort Rancho Encantado Santa Fe Santa Fe
Four Seasons Resort Rancho Encantado Santa Fe Resort Santa Fe

Frequently asked questions

Does Four Seasons Resort Rancho Encantado Santa Fe have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Four Seasons Resort Rancho Encantado Santa Fe?

As of 8 Jan 2026, prices found for a 1-night stay for 2 adults at Four Seasons Resort Rancho Encantado Santa Fe on 6 Feb 2026 start from 12.874.260 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Seasons Resort Rancho Encantado Santa Fe pet-friendly?

Yes, pets are allowed at this property.

What time is check-in at Four Seasons Resort Rancho Encantado Santa Fe?

Check-in start time: 4 PM; check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Four Seasons Resort Rancho Encantado Santa Fe?

Checkout is at noon.

Does Four Seasons Resort Rancho Encantado Santa Fe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 258 per vehicle applies.

Where is Four Seasons Resort Rancho Encantado Santa Fe located?

This family-friendly Santa Fe resort is located near the airport, within 3 mi (5 km) of Glenn Green Galleries & Sculpture Garden and Shidoni Foundry. Santa Fe Opera and Tesuque Casino are also within 6 miles (10 km).

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Reviews

Four Seasons Resort Rancho Encantado Santa Fe Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Location

9.4

Staff & service

9.0

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 200 out of 268 reviews
Rating 8 - Good. 42 out of 268 reviews
Rating 6 - Okay. 16 out of 268 reviews
Rating 4 - Poor. 8 out of 268 reviews
Rating 2 - Terrible. 2 out of 268 reviews

Reviews

10/10 Excellent

Sharmin

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and property
Stayed 5 nights in Dec 2025

10/10 Excellent

Madeleine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, elegant quiet setting. Gorgeous decor. SUPURB staff
Stayed 1 night in Dec 2025

10/10 Excellent

ILAN

Liked: Cleanliness, staff & service, property conditions & facilities
Food options were good, but limited. The scenery was breathtaking as well as the nearby Santa Fe and the tours we took to the Indian reservation and Los Alamos
Stayed 4 nights in Jul 2025

6/10 Okay

Patrick

Liked: Staff & service
Would not recommend this property given the price - poorly managed, grounds are weedy and unkept, no sundry store, no service after 10pm and the pool deck is lackluster. Casitas are very nice and housekeeping was very responsive. Stay at the Bishop’s Lodge - beautiful property with excellent staff.
Stayed 3 nights in Aug 2025

10/10 Excellent

Manuel Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent place
Stayed 2 nights in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Nov 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property … amazing staff I think that is the most valuable asset of this four seasons. B they made our stay wonderful and went out of their way to make us comfortable.. highly recommend it .
Stayed 6 nights in Mar 2025

10/10 Excellent

Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort with Santa Fe architecture! We will definitely be back
Stayed 2 nights in Feb 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a magical time! Must do: guided hike with Amy! We loved every second of our time here-will be back for sure!
Stayed 1 night in Mar 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous landscape, year round pool, super friendly staff
Stayed 5 nights in Apr 2024

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resort hotels we have had the pleasure of visiting. I cannot recommend this hotel strongly enough!
Stayed 1 night in Apr 2024

6/10 Okay

Abraham

Liked: Cleanliness, property conditions & facilities
Nice property outside Santa Fe with amazing rooms
Stayed 2 nights in Oct 2023

10/10 Excellent

Celso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very different from a regular Four Seasons. Rooms are like little Casitas. Staff is very helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
The in-room fireplace service was an excellent touch during the March season when the nights are still a bit chilly.
Stayed 2 nights in Mar 2023

10/10 Excellent

elizabeth

This is paradise. The staff is exquisite and attentive. The food is outstanding at Terra and their location is pure.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accommodating and friendly

The staff was so friendly and accommodating. Beautiful views. Heated outdoor pool, we swam in the March rain.
Stayed 2 nights in Mar 2023

10/10 Excellent

Melany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in the mountains outside Santa Fe. They have a shuttle to take you into town so you don’t have to drive or try to park. Everyone of the staff was friendly and went out of their way to make us feel welcome.
Stayed 4 nights in Aug 2022

10/10 Excellent

traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Girl's Spa weekend

Fantastic trip for a girl's spa weekend. Everything was exceptional -- only flaw is that the wifi and cell service is spotty at best. However, if you are going to unplug and rewind -- that can work in your favor! Forced us to truly step away from everyday lives and just relax. Hotel staff is fantastic! Friendly, helpful and kind. Beds are to die for! Food was incredible. Definitely go back!
Stayed 3 nights in Jun 2024

10/10 Excellent

Marie-Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Come on Four Seasons, get with it...

Everything and everyone was excellent. But for environment conscientious guests it was a disappointment that they did not give the opportunity to let the guests decide to reuse towels and bed linens, there was no recycle waste basket in the room and in the restaurant and bar they are still using plastic straws...
Stayed 4 nights in Jul 2023

4/10 Poor

Denis

Disliked: Property conditions & facilities
Oh my. This should not be a Four Seasons branded property at all. Nearly empty with guests, and after seeing their outdated, grubby pool area and other amenity areas, we checked out within the hour and moved to another hotel (with thanks to the Four Season general manager who facilitated this at my request). We will try this "resort" again after they complete a promised (long-overdue) renovation later in 2023.
Stayed 3 nights in May 2023

6/10 Okay

Giselle

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our first time staying at a Four Seasons, and while the hotel is absolutely beautiful, and the location was lovely, it really was not what we expected from a 5 star hotel at this price point. For us, the big differentiator between a 4 and 5 star hotel comes down to the service, and unfortunately there were just a lot of little things that piled up and left us feeling disappointed. They lost some groceries we got delivered (eventually found them a day later after we bought more), only serviced the room once per day even though the website says twice, it took 45 minutes (not exaggerating) to get a lemonade and chips at the pool (and they got the order wrong), and we were upsold a suite because we were told it was private, but the back patio looked over the parking lot with people walking by all day. Also, on our last night, someone called our room at nearly 9pm (we were getting ready for bed) to ask if we wanted turn down or needed any towels. It was just very weird. Everyone was very polite and sweet, but it’s like nothing was ever quite “right.” The bed was very comfy and the room was spacious. The location is unbeatable. The place has a ton of potential. But I just expected something more “special.” We’ve stayed at the Peninsula and Intercontinental, and the service was just on another level. If I’m going to spend that kind of money again, I’d go somewhere that will deliver the equivalent service.
Stayed 4 nights in May 2025

4/10 Poor

Verified traveller

Liked: Cleanliness

Just Not a Good Four Seasons experience

I’ve stayed at 18 different Four Seasons properties around the world. This one is just not worthy of the Four Seasons name. I don’t even know how to explain it - maybe it was just because we came in January, and maybe that’s a rotten time to come. Starting with an unbelievably foul methane smell right at the front desk, to agonizingly slow service in the bar, to no-show services that were offered,…….it was just a not-good experience. Even great hotels get it wrong sometimes, so I’m just going to assume this was one of those times. It seemed like it just wasn’t meant to be. We won’t be back, and we suggest if you are going, do it some other time than January. Just bein’ honest.
Stayed 1 night in Jan 2024

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, amenities
The hotel was below our expectations for a Four Season property. Well below. We arrived to find out that there was no food service after 10:30 PM, including room service. The following morning we ordered breakfast, but the entire order was wrong. To the managers credit he comped the breakfast. That night again we ordered food, after we ate went to bed, the next morning ants were all over the plates in our room. The entire hotel service was slow, poorly trained for Four Seasons standards. There were a ton of little things that just added up and up, like several times we went in and out there was no door opening, the staff was on the phone. There was only one food option on the property, bar food, this was the same menu for the bar, the restaurant and room service. The bright spot was the manager Roberto, who gave us a credit upon leaving and listened to our experience. We will certainly not return and like all our experiences we will share how poor it was with friends and family. The Four Seasons can do better at this property.
Stayed 3 nights in Oct 2022

4/10 Poor

Bethany

Liked: Property conditions & facilities
Disliked: Staff & service
When I asked the front desk questions, they were very apathetic and lacked customer service. Completely different from any other Four Seasons I’ve visited before. It took me hours to have clean towels brought to our room, and dirty dishes were never taken on replenished from our room (like coffee mugs).
Stayed 4 nights in Dec 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Delightful staff, beautiful setting, quiet property and guests. Loved the real fireplace in the room and on the patio. Spa staff and facilities are excellent.
Stayed 1 night in May 2022