Search Hotels in Santa Lucia, Mérida

"The breakfast was fresh, somewhat expensive. The room was clean, but some of the electrical units did not work. She staff was excellent."

"Yes great"

"The room was nice, clean and good size for the money. The breakfast was OK, but a little hard to navigate. There was a football tourney in town for kids. They used up the entire pool and the pool bar was not open. We had to yell at the kids running in the hall knocking on doors at 11pm. The sink stopper was stuck and the hair dryer did not work. In spite of asking the desk, they were not fixed. These are little things that make a four star into a 3."

"I love the breakfast was really good and the stuff of the hotel are nice and helful."

"I like the jr. king suite. It has everything for my stay."

"No parking lot "

"The hotel it's on a very nice historic building and it's very nice inside. Sorry I can't give it a good rate anyway. We knew Merida was going to be above 100 degrees on the week we were going so a must have for picking a hotel was a nice pool and that was why we chose this one. We were never told neither when we booked or when we checked in that the pool was not in use. We just found out the hard way after we went to our room, put our swim trunks and came downstairs to find an empty pool. When we asked at front desk they said it has been closed and emptied for over 2 weeks but it was filling up and should be ready for the next day. Well we stayed there 3 days and it was never in use. People in the front desk won't have much to say. Besides that, in our last day the Hotel had some major plumbing issue and they shut off the water for the whole property and they had to move us to another hotel a bit away from the area where we wanted to be. Surprised they don't have a plan B for this kind of issues. Other than all this, it a very nice and convenient place it everything works fine but it didn't work for us. "

"Excelente el trato y atención del personal de recepción en todos los turnos. Áreas de oportunidad, la supervision en la limpieza, mejorar la atención, limpieza y orden en breakfast. Gracias"

"The pool it very nice"