Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

4.5 star property
Adults-only property with 6 restaurants and 2 outdoor pools

Choose dates to view prices

Photo gallery for Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

Outdoor spa tub
Couples treatment room(s), sauna, hot tub, Turkish bath/hammam
View from room
6 bars/lounges, swim-up bar, poolside bar, beach bar
Exterior
Secrets Huatulco Resort & Spa offers adults a private beach, spa with aromatherapy and hydrotherapy, two outdoor pools with sun loungers, and six restaurants. Enjoy activities like kayaking and tennis, plus free WiFi. Guests love the attentive staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • All-inclusive
  • Hot tub
The current price is 9.976.151 ₫
9.976.151 ₫ total
includes taxes & fees
30 Nov - 1 Dec

Room options

Available filters for rooms
Showing 10 of 10 rooms

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

7.4 out of 10
Good
(11 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 2 Double Beds

Junior Suite, 2 Double Beds (Preferred Club - Swim-out)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • 1 bedroom
  • Beach view
  • Sleeps 2
  • 2 Double Beds

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

8.0 out of 10
Very good
(14 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed (Preferred Club - Swim-out)

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Double Beds, Hot Tub

7.0 out of 10
Good
(2 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Separate bedroom
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 2 Double Beds

Junior Suite, 2 Double Beds, Oceanfront

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Separate bedroom
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

Junior Suite, 1 King Bed, Hot Tub

8.4 out of 10
Very good
(10 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Separate bedroom
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Oceanfront

8.2 out of 10
Very good
(28 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Separate bedroom
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (Preferred Club - Swim-out)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Pillow menu
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
HDTV
Separate bedroom
  • 1 bedroom
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

You may also like

Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!

About the area

Map
Seccion Hotelera Bahia de Conejos, Lote 8, Santa María Huatulco, OAX, 70989

What's nearby

  • La Bocana Beach - 20 min walk - 1.7 km
  • Playa Conejos - 1 min drive - 0.0 km
  • Playa Tejoncito - 8 min drive - 4.1 km
  • Tangolunda Beach - 10 min drive - 5.2 km
  • Playa Arrocito - 16 min drive - 7.4 km

Getting around

  • Huatulco, Oaxaca (HUX-Bahías de Huatulco Intl.) - 50 min drive

Restaurants

  • Market Cafe
  • ‪Castaways - ‬4 min walk
  • ‪RendezVous - ‬8 min drive
  • ‪Ocean Secrets Seafood - ‬3 min walk
  • ‪La Tortuga - ‬9 min drive

About this property

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

Luxury all-inclusive property near Tangolunda Beach
You can look forward to a free breakfast buffet, a nightclub and a swim-up bar at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive. With a private beach, a beach bar and sailing, this property is the perfect place to soak up some sun. Indulge in a body treatment, a facial and a massage at Secrets Spa by Pevonia, the on-site spa. Be sure to enjoy a meal at any of the 6 on-site restaurants. Enjoy the gym, as well as activities, such as beach volleyball and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a terrace.
Other perks include:
  • 2 outdoor pools along with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking and valet parking
  • 2 outdoor tennis courts, an electric car charging station and express check-out
  • Express check-in, an outdoor pickleball court and ATM/banking services
  • Guest reviews speak highly of the beach locale and helpful staff
Room features
All 399 individually furnished rooms include comforts, such as 24-hour room service and laptop-compatible safes, in addition to perks, such as air conditioning and bathrobes.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with Jetted bath and rainfall showers
  • 26-inch HDTVs with satellite channels
  • Furnished balconies or patios, wardrobes/cupboards and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
Premium alcoholic drinks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Water activities

Kayaking
Snorkelling

Land activities

Fitness facilities

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 6 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Outdoor pickleball court
  • Sailing
  • Stereo

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6,997 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 100% renewable energy
  • 4 floors
  • 6 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Built in 2011
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 26-inch LCD TV with satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 65 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses wind energy, plus eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No visitors or unregistered guests are allowed in guestrooms.

We should mention

Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Huatulco Resort
Huatulco Secrets
Huatulco Secrets Resort
Secrets Huatulco
Secrets Huatulco Resort
Secrets Resort Huatulco
Secrets Huatulco Hotel Huatulco
Secrets Huatulco Resort Santa María Huatulco
Hotel Secrets Huatulco Resort & Spa Santa María Huatulco
Santa María Huatulco Secrets Huatulco Resort & Spa Hotel
Secrets Huatulco Resort & Spa Santa María Huatulco
Secrets Huatulco Resort
Secrets Huatulco
Hotel Secrets Huatulco Resort & Spa
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco Resort All Inclusive Santa María Huatulco
Secrets Huatulco Resort All Inclusive
Secrets Huatulco Resort All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive Santa María Huatulco
Secrets Huatulco All Inclusive
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort All Inclusive
Hotel Secrets Huatulco Resort & Spa - All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco All Inclusive
Secrets Huatulco Resort Spa All Inclusive
Secrets Huatulco Resort Spa
Secrets Huatulco All Inclusive

Frequently asked questions

Does Secrets Huatulco Resort & Spa - Adults Only - All Inclusive have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive on 30 Nov 2025 start from 9.976.151 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Huatulco Resort & Spa - Adults Only - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of USD 65 per pet, per night. Service animals are exempt from fees.

How much is parking at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Self-parking and valet parking are free at this property.

What time is check-in at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Check-in start time: 3 PM; check-in end time: 11:00 PM.

What time is check-out at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Secrets Huatulco Resort & Spa - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include snorkelling, kayaking and more.

Where is Secrets Huatulco Resort & Spa - Adults Only - All Inclusive located?

Nestled on the beach, this Conejos property is within a 5-minute walk of Playa Conejos and Conejos Bay. Playa Magueyito and Arena Beach are also within 15 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Secrets Huatulco Resort & Spa - Adults Only - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 970 reviews
Rating 8 - Good. 248 out of 970 reviews
Rating 6 - Okay. 108 out of 970 reviews
Rating 4 - Poor. 48 out of 970 reviews
Rating 2 - Terrible. 20 out of 970 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible stay! Loved the variety of food, activities and the beautiful beaches.
Stayed 5 nights in Aug 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Food was amazing
Stayed 6 nights in Aug 2025

10/10 Excellent

Prisma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms where very clean and cleaned everyday ocean And piil view all staff where welcoming and respectful
Stayed 4 nights in Sep 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 5 nights in Jul 2025

2/10 Terrible

mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dont waist your money in this hotel, old, very low maintance and the staff not so friendly worst vacation in a while
Stayed 3 nights in Jul 2025

6/10 Okay

Myrna

Disliked: Staff & service, property conditions & facilities
We didn’t like front office customer service. I saw a video on you tube and I was expecting to have the same friendly welcome . They didn’t offer any welcome drinks or a friendly welcome. I will not go back to secrets it was too expensive for what we received 🙃
Stayed 5 nights in Sep 2025

10/10 Excellent

Rebecca Alejandrina G

Liked: Cleanliness, staff & service, amenities
The property is very clean. It judt neefd to be updated. Swimmining pools need to be painted. Staff is awesome.
Stayed 7 nights in Jul 2025

10/10 Excellent

Marco Mauricio Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is client oriented and with great attitude. The hotel has a very relaxed atmosphere and, the entretainment team is great, specially Alejandro. Definetly we will come back soon.
Stayed 3 nights in May 2025

10/10 Excellent

william l

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have been happier Great pools Awesome beach Super friendly staff Love none buffet dinners every night
Stayed 10 nights in Feb 2025

8/10 Good

Ashley V Reyes

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay! It’s perfect place to get away and not overcrowded. During our stay it was at about 50% capacity, we didn’t have to wait to be seated at available restaurants and we availability for events we wanted to participate was also a non issue. The hotel was beautiful. The days we where there the beach was not the safest to go swim at so we had to Travel to another bay. Not all restaurants are available everyday so make sure you check availability before planning. Staff was friendly and helpful, but the first two days they were attempting to offer incentives/discounts if we agreed to attend some kind of event. Breakfast option was superb.
Stayed 3 nights in Jul 2025

10/10 Excellent

Agnieszka

Liked: Cleanliness, amenities, property conditions & facilities
We liked everything about this hotel: the service, the dining and the view. We would definitely go back.
Stayed 6 nights in Jan 2025

8/10 Good

Leonel

Liked: Cleanliness
The good: The scenery is breathtaking. The beach is beautiful , safe and you can swim or snorkel all day long. Rooms are spacious. The bad: the hotel definitely requires more maintenance, some of the pools have the tiles loose and can be dangerous. Very long distances between rooms and beach /restaurants. One of the elevators was suddenly pouring water! Limited food options since that many restaurants were closed or not available. Some staff members were rude. The entertainment was good because dancers were excellent but shows were scarce. The preferred service is not worth it since they treated you without respect , no remarkable perks and it was expensive. There was a group of medical students who invaded areas that were reserved for preferred customer and caused delayed in service. The hotel staff did not do anything about it. The sales people of the share time are bothersome since they are pushing you to hear the 90 min tike share presentation from day 1. In summary, it is an overpriced hotel in a beautiful location that sells as exclusive but had facilities that need improvement with poor food and bad service. I will look for a different place next time.
Stayed 6 nights in Sep 2025

6/10 Okay

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough staff taking orders at pool or beach
Stayed 5 nights in Apr 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
I Give it a 4 only because the food sucks so bad. The drinks are very good but the food is pretty bad. Everything else is amazing
Stayed 4 nights in Jan 2025

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went for a week and had a wonderful time! The staff was amazing! The food could have been better at a few of the restaurants. They also used a lot of artificial sweeteners in their juices for cocktails. It was hard to find a beach cocktail that didn't have this in it. The hotel could use some updating but it was super clean. The beach was amazing and there was no shortage of palapa!
Stayed 7 nights in Nov 2024

8/10 Good

leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no issues.
Stayed 7 nights in Dec 2024

8/10 Good

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is at a beautiful location. This is a place where you come to rest. There is no shopping or restaurants close by, you will have to take a taxi to do any of that. The service is great. I think some areas of the pool need to be maintained better, the tiles are coming off. The mesh of some of the lounge chaises are worn and they seem to be coming apart. The Oaxacan cuisine restaurant was the best, the rest of the restaurants were OK. The gym has good equipment with nice views.
Stayed 4 nights in Dec 2024

6/10 Okay

Warren

Liked: Staff & service
Disliked: Property conditions & facilities
Food was below average when compared to vacations at other properties. Drinks were OK but watered down it seemed. On the positive, fitness club was very good, with great spin bikes and views of the beach. Property is far from town, so you are essentially captive and cannot easily leave. AC worked great
Stayed 4 nights in Nov 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some features need to be updated
Stayed 5 nights in Jun 2024

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent, the staff and customer service level here is amazing!! A few things to note: - The restaurants are great, we loved the Japanese style and French one. I will warn in advance room service, the poolside grill, and buffet are NOT good. My wife got food poisoning from the poolside grill on the last few days of our trip.. - The relaxation factor here is excellent however if you are looking for more of a party/fun vibe this is not the resort for you. The pool is divided into a quiet and loud side, the loud side has a strict policy on certain music played at certain times and all activities are on a very tight schedule. This was an amazing experience and we have plans to go back, just figured these two are important things to note when considering booking here!
Stayed 9 nights in Nov 2024

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time at the end of our trip but we had two issues one it was when we got there it was very late around 9pm we rent a car at the airport and we got the right directions but close to get to the resort it was very dark the sign for the Hotel was very hidden and not enough light to turn to the property it took us awhile to find the resort is not easy to find it at night, I probably recommend more light at the entrance of the resort and second issue was about males have to use a formal shirt for every meal this is the first resort we ever have to change for every meal I will agree for a nice dinner but for breakfast and lunch I think is little bit too much, is vacation and people just want to relax but for us it was back in forward to the room to change. The staff is very helpful, respectful I love the attitude and attention they give us .
Stayed 3 nights in Apr 2024

6/10 Okay

Lea

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We were excited to try out a Secrets property. We had always enjoyed our Dreams resorts and always believed Secrets would be an upgrade. This resort was average. Things we enjoyed, it was quiet and laid back. Beach was beautiful and swimming was nice. The ocean is a bit of a walk from the chairs a bit of an incline coming back to chairs and a bit difficult so if you have mobility issues and like the beach it might not be for you. There is a beautiful spot to take in the sunrise. Go to the left way down the beach between two signs is a path! Recommend taking in a sunrise! Hotel is clean. Food mediocre. However we highly enjoyed the Italian restaurant Cin Cin, the Oaxaca Mexican buffet night and the Teppanyaki and the wings and chips at Barefoot grill. Service is less than fair. It seems that staffing may be an issue. Most of the bartenders seemed aloof and not even happy to be there. Drinks were meh! Drink Service by the beach was excellent! They come by often and always check in. Overall it was a typical average all inclusive. Not what I was hoping for from a Secrets.
Stayed 7 nights in Nov 2024

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
A huge beachfront hotel on a very scenic bay. Fabulous service. Large beautiful pools. With the exception of some of the Mexican food, the food was not good. Below what I have experienced at dozens of other all inclusives over many years throughout Mexico. Also not enough focus on the beach, which is absolutely gorgeous. I know that most people prefer being by the pool but many of us do prefer the beach. It’s a long way down to the beach but the main issue there is the lackluster seating arrangements. The beach is massive. Everyone should be able to have an umbrella and an unobstructed water view. I also noticed that while the pools are very large, virtually all the seats were claimed before 7:30 AM. I know this because I paid more for a private swim out unit which is just back from the pool with a Birds Eye view. I saw the seats filling up early each day. I enjoyed the use of the paddle boards on the beach as did others. Also kayaks and sailboats. I went every day to the gym as I always do. The gym could be bigger but fortunately it wasn’t too crowded. In sum, the location is gorgeous. The service is great. I can’t give the resort an overall higher rating given the quality of the food and the beach set up.
Stayed 4 nights in Jan 2025

4/10 Poor

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing Stay at Secrets Huatulco – Not Up to Expectations We recently stayed at Secrets Huatulco, and unfortunately, the resort did not live up to the usual standards we expect from Secrets resorts. Although advertised as a luxury destination, this is more of a 3-star experience. Upon arrival, we were immediately taken aback by the frayed towels and bath mats in our room. Additionally, the swim-up pool had a broken umbrella, and we found open peanuts in the nightstand drawer, which was a little concerning. Even worse, we discovered clumps of hair around the room, which is certainly not the cleanliness one should expect from a "luxury" resort. Room service also left much to be desired. Our orders were consistently wrong, adding to the frustration. The resort also seemed to lack the lively atmosphere that typically defines a vacation destination. Many of the bars close by 9 pm, and the entertainment is over early, which gave the whole place a rather subdued, almost retirement village vibe. We were usually back in our room by 9 or 10 pm, which was quite disappointing for a getaway. On a positive note, the staff were polite and helpful throughout our stay. The spa was another highlight, though we were initially put off by the high cost. Had we been offered a promotional deal earlier in our stay, we likely would have visited the spa more frequently, but we only took advantage of it on our second-to-last day. Overall, Secrets Huatulco fell short of our expectations.
Stayed 7 nights in Mar 2025

6/10 Okay

Pablo

There were a few things that stood out and led us to give this place an average rating. Firstly, my wife and I were unaware of the distinction between preferred clients and regular clients. This differentiation meant that certain amenities, such as premium liquor like Don Julio, were only available to preferred clients. At other all-inclusive resorts we've visited, we never encountered restrictions on the types of drinks we could order. Another disappointing incident involved the room service staff. When restocking our refrigerator with snacks and drinks, I requested Pringles chips but was told they were only for preferred clients. It seemed excessive to make such a distinction over chips. On a positive note, the dinner staff at the restaurants were quite attentive, and the food was good, though not excellent. I also wanted to mention that not all the staff were equally friendly. While some were very welcoming, others didn't even say hello. While it doesn't bother me personally if people in general don't greet me, but I believe it's important for the staff to make every guest feel welcome.
Stayed 5 nights in Jul 2024