Search Holiday Rentals in São Gonçalo

"Room is clean. "

"Beautiful location nice comfortable rooms. Dinner was lovely but portions a little small for my liking. Hotels own wine was lovely. Breakfast adequate but a bit basic. Very friendly staff"

"Rooms were just okay, quite basic, very stark. The property, lobby, and restaurant were beautiful which was quite a contrast to rooms. Carpet was a bit dirty and musty smell in hallways. Pool and bar area was beautiful. Town was extremely quiet when we were there and unsure of walking around at night. Exceptional wine tour by Bambuti arranged by hotel. Overall a nice stay. "

"Great ac, street parking for pay. Lots of shops, and close to the town centre. "

"breakfast was very good, the pool was also great.. the problem from my point of view, the staff was not kind enough, I want more from the staff. Just be kind...they were'nt"

"Great location. Nice roomy rooms, well maintained. Very friendly and helpful staff. Excellent breakfast. "

"Staff was very nice and service was great include valet parking."

"Staff were incredible. We especially appreciated Dina Mendes. She greeted with a smile every morning and was kind and attentive to our needs."

"Unfortunately, when we arrived at the property, we got the information that it was overbooked and that they did not have a room available for us, I made the reservation 30 min. before arrival. The receptionist's approach to the issue was not very nice, no apology and that I should have checked my messages, so it was my fault that I went to the hotel to check-in (?!). He reallocated us to a sister property with a lower star rating (Hotel do Paço by Vima Hotels) nearby which by the way was not nice and not even close to what we originally booked. They were not very keen in helping with the invoicing procedure, I wanted to get the difference in rate refunded and while I had to contact Expedia (who were very helpful) our presence was just ignored in the reception without even a glass of water. The receptionist from the sister hotel wouldn't wait for us, she was very rude over the phone with her colleague and left leaving the key in a locker. Having to deal with this after a full day tiring trip was not really what we expected. Of course, overbookings can happen in every hotel, that is not the point, the point was the customer service this property provided and the friendliness which just did not exist."