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"This hotel is obviously struggling and standards are slipping and corners being cut which is a shame as the building is a lovely example of victorian gothic."

"Our stay was everything we had hoped for and more. The warmth and friendliness of the staff, the comfort and charm of the room, and the thoughtful attention to detail in every aspect, from the amenities to the exceptional food, came together perfectly to create an unforgettable experience. Our time in the Cotswold's was truly one of the most memorable trips of our lives, and we could not have asked for more."

"The room was lovely, really comfortable bed. We used the spa which was nice. The breakfast was delicious, lots to choose from. All of the staff we encountered were very friendly and helpful. We would 100% reccomend a visit to this hotel."

"The room was clean and the bed comfortable. However, we really didn't like the Pub and Grill - small, crowded and very noisy - the football being shown on every vertical surface was embellished with loud and annoying music. We decided to eat in our room - which had its own contribution to add. The only way to order was via an app - which didn't work. As there are no phones in the rooms ( and no phone number provided to reach reception), I had to stand in the hallway to use one of the few phones around and order food whilst fellow guests walked past. It's a good thing I'm not self conscious! The food itself was ok, though being lactose intolerant seriously restricted my choices ( good thing I'm not a vegan!). Otherwise, the staff were very nice and I have no complaints on that front. Can't comment on the pool facilities as we didn't use them (despite paying for them) but that was entirely our fault."

"Booked for one night and paid just shy of £200 for a standard double. The pictures of the hotel and room looked good so was happy to pay,. However, the room we got, room 44 was right at the back of the hotel in the 1980/90's extension, the room was small and tired, particularly in the bathroom where the door has no lock and paint had been knocked off, the ventilation fan also didn't work and wasn't fitted properly. The hotel itself is very nice and the staff are friendly. We also ate in the restaurant which was pleasant but we had a 20 minute wait for our drinks. I felt it was expensive for what it was £100 for 2 starters and 2 mains with 2 drinks. For £300 I feel there is better out there. Made my feelings felt on departure and received an apology and assurances my comments will be passed on, won't be returning."

"It’s was a little nosy during the night as the walls maybe a little thin and you can hear everything from the next room. Apart from that it’s a lovely hotel with an outstanding spa facilities. "

"Really good stay right in the centre of Cheltenham."

"We were very disappointed with our stay and unfortunately will not be returning due to the service we received. While I was taking a short 15-minute break in the sauna, I left my toddler with my teenage daughter by the pool. My daughter was using her phone only to play a video for the toddler to keep her calm and distracted while waiting for me. A staff member told her not to use the phone, so she understood that photos were not allowed and put the phone away in the bag, facing only towards the toddler so she could continue watching the video. Despite this, she was approached again and told off, even though other adults around the swimming pool were openly using their phones without any issue. My daughter felt unfairly targeted and embarrassed. The staff were unsupportive, inconsistent, and lacked basic customer care. On top of this, the cleanliness standards were poor. The evening before, our toddler dropped fries under the table during dinner in the restaurant. The next morning at breakfast we were seated at the same table, and the fries from the previous night were still there. That says a lot about the level of cleaning and attention to hygiene."

"Very nice room, extremely comfortable bed. Breakfast buffet had a really good range of options and meals in the bar were convenient and tasty."