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"Room was poor, staff was not helpful"

"We were extremely disappointed with our experience at this hotel. The location is very poor, situated in a congested and densely packed area, which made access difficult and unpleasant. The rooms were old, poorly maintained, and had a strong, unpleasant odor. To make things worse, there was a lizard roaming around in the bathroom, which was quite disturbing. Despite booking two AC rooms, one of the rooms did not even have a working air conditioner. Given the condition of both the rooms and the overall environment, we had no choice but to check out immediately and book another hotel in Mahabaleshwar. Unfortunately, the entire booking amount for the two rooms was wasted. Overall, this was a very disappointing experience, and we would not recommend this hotel to anyone."