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"The room is clean, quiet. It is located in convenient location, only take 5 min walk to Tudor house & Garden, Westquay mall..etc. "

"I didn't use the laundry service or the pool as it was a short stay."

"Lovely hotel with very attentive staff"

"The hotel was noisy from 08:00 on Saturday morning with what I can only assume was a spin class being taken by someone using a mega-phone..."

"Very convenient location with westquay mall cross the road "

"I understand the hotel was very fine in its day, the problem seems to be that its day was a long time ago and nothing has really changed inside. Everything feels very old, and not in a charming way. It feels like the bare minimum amount of staff are in place at any one time to reduce outgoings, there was no information about how to access the pool and gym facilities, either from staff or in room info (gents changing rooms closed when I was there which added to my uncertainty). Nothing was terrible, but nothing was particularly good either"

"Clean modern room, with excellent lighting and storage systems"

"Only stayed one night but were made most welcome by the friendly staff. Would return again."

"Lovely place would go again "