2/10 - Tồi
Rossella
Đi cùng bạn đồng hành
18/11/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The reception staff is particularly nasty, when we arrived they just gave us an envelope with the key (not even the folder with the room number) and the password for the Wi-Fi. We asked for basic info and the guy said “call the guest service to get the information”. The phone in the room was not working, the toilet has a leak and since we were on the ground floor there were insect in the room. We found them every single night because the entrance door has a huge gap under it so they can easily enter. The guest service attendant, a Russian girl was rude and she can’t provide any information, we asked for room service and after many calls they said they don’t have this kind of service, on the check out we discovered they have it indeed. The beech was super crowded and the sunbeds are not enough. What is really unacceptable is that the floating bridge is severely damaged, the plastic is broken and there are missing parts, you can easily injure yourself, so please pay attention when you walk on it.
Horrible suitcases handling policy, during the check in and check out they just live them unattended outside the reception no tags with the room number, if you ask for the bell boy to pick it up from the room they will tell you to live it outside the door, again unattended. In 4 days we saw 3 people complaining because they could not find their suitcases. The only pros of this hotel is the location, temple reef is beautiful and Hadaba is very central, and Roberta she was super helpful
Rossella
Lưu trú 4 đêm vào Tháng 11, 2025
