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"No electricity at the time of check-in and before check-out. Apparently the back up generator was faulty too. Room was very hot. When i requested for a fan, i was told that they had non left. No shower gels except to small soap bars. Room appeared abit run down compared to my precious stay 5 years ago. Day 2 breakfast was limited and I had to wait over 45 minutes for replenishment."

"Perfect. Many thanks to all the staff."

"Location was very convinient and service was great. "

"They are still doing some remodeling at the hotel. Wi-Fi was good and I had hot water, A/C, and clean room. No elevator so you need to be able to climb stairs (not all steps are same height). Staff got up at 5am to help us get our rooms after very long travel from the USA. Right across from the police station so it’s safe. "

"Absolutely the best stay in Mbale would go bck every time!"

"The staff were very welcoming and friendly. The room was basic but good value for the price. No air conditioning but the staff provided a fan. The hotel is in a good quiet location. The shower in my room did not have hot water. Unfortunately it was not fixed during my stay. The location of my room was above the kitchen and so a bit noisy early in the morning. The WiFi only worked well in the lobby. However there were no issues with the second room booked."

"The staff were charming and helpful. What was unsettling is that they did not know we were coming, in spite of our Expedia booking, nor knew that we had paid. Nor did they have internet access 'we are working on it' which made checking the evidence of our payment challenging."

"The staff were pleasant and helpful."

"This was a complete scam. Although we booked and paid via Hotels.com, when we arrived, they said they had no record of pur booking and insisted that we pay (again) at the desk. DO NOT BOOK!"