Search Hotels Near Smithers Lake, Richmond

"Very good breakfast, great staff,clean room,good location"

"Bar was nice parking had plenty and rooms super clean "

"We recently stayed at the DoubleTree by Hilton and unfortunately had a frustrating experience overall. Check-in took much longer than expected due to a very long line, and there were no luggage trolleys available, which made getting our belongings to the room more difficult. Later, when we tried to purchase items from the Grab and Go area, we waited over 30 minutes in line despite only being third in line the entire time. There were only two attendants working, and the service was extremely slow. After finally getting to our room around 10:30 PM, things took a turn for the worse. When we went to adjust a lamp plug, we discovered the outlet cover was not properly secured to the wall. As soon as the plug was touched, the power for the entire room went out. This created a safety concern and left us in the dark. We were then forced to relocate rooms at around 11 PM, which meant packing up all of our belongings in the dark. To make matters worse, we had to wait in another long line at that hour just to get new room keys. Again, there were no luggage trolleys available, making the move even more inconvenient. Overall, the experience was disappointing due to poor maintenance, long wait times, and lack of basic accommodations like luggage carts. We expected a much higher level of service and efficiency."

"This was such a wonderful experience from the booking, checkin, ambiance, the staff, and the peaceful rest that I received. I will definitely share with friends and plan to return."

"Breakfast are good but staff are no good, rooms smells odor "

"Clean room"

"Comfortable, clean room. Nice breakfast and overall good stay. Affordable and definitely a place I would stay again. "

"Room condition was ok, mattress was ok"

"Roaches"