Search Hotels Near Smithfield and Isle of Wight Visitor Center, Smithfield

"Breakfast was "

"Nice area with friendly staff"

"Great stay time for us to sit back and relax for an extended weekend"

"Everything has been great."

"While this property shows promise, there are several significant concerns that warrant serious attention.Most critically, during our stay we experienced a safety incident in which a barn door in the bathroom became dislodged while being opened. The door nearly struck my children, and was only prevented from causing injury because I was able to catch it in time. This type of structural hazard is unacceptable & requires immediate remediation, not a temporary fix. The bathrooms & rooms overall are in need of proper, thorough renovation (stains on wall + sink). When I brought this safety concern to the attention of the Front Office Manager, Attonayo Branch, I found his response to be dismissive & unprofessional. Rather than acknowledging the severity of the incident, he stated he was unaware of the issue and indicated he was preoccupied with billing & the volume of check-ins. This level of response is inadequate when a guest’s safety, particularly that of children, has been compromised. I want to note that the maintenance team & front desk staff handled the situation with genuine empathy & professionalism, which I appreciated. While the marina views and proximity to Hampton University are appealing, they don’t offset safety hazards, deferred maintenance, or deficiencies in management-level leadership. I strongly encourage ownership & senior management to review both the physical condition of the rooms & the guest-relations standards expected of managerial staff. "

"ABSOLUTELY UNACCEPTABLE"

"The room was great. The staff was friendly and professional. The highlight was the morning breakfast and the evening happy hour. Job well done!"

"Wonderful quiet setting. Very large rooms. Nice wine tasting opportunity "

"Everything was nice "