"Overall Rating: 3/5
Mixed Experience – Great Food, but Housekeeping & Maintenance Need Work
I recently stayed at this hotel and had a mixed overall experience. While certain aspects of our stay were wonderful, several operational issues detracted from what could have been a much better vacation.
The Pros:
Dining & Restaurant: The main restaurant was excellent. The food quality for main meals was top-notch, well-prepared, and delicious. Compliments to the culinary team!
Amenities: The general hotel facilities and amenities were great and added a lot of value to our downtime.
The Cons:
Housekeeping & Pest Issues: On a couple of occasions, housekeeping missed cleaning our room entirely. More concerningly, we experienced an ant infestation in our room, which definitely affected our comfort.
Wi-Fi / Internet: The Wi-Fi connection was very unreliable throughout our stay, frequently dropping signal.
Snacks & Drinks: While the main restaurant meals were outstanding, the snack bar menu was only average. Additionally, the quality of the alcoholic beverages was disappointing and fell below expected standards.
Verdict:
The hotel has strong potential thanks to its fantastic dining and great amenities, but management needs to address housekeeping consistency, pest control, Wi-Fi reliability, and drink quality to deliver a truly high-end experience."
"Our stay was lovely from arrival. We were given a lovely welcome,cool flannels as it was very hot and a welcome drink. Everything was explained very well, I downloaded the app as that was the best way to see what activities there were each day, look at menus from the bars and restaurant and also contact reception or the spa. We were then taken to our room, which was amazing. All rooms have a sea view. The junior suite was beautifully decorated with the bed facing the balcony and the sea.
The rest of our stay was great. Breakfast is wonderful with lots of choice. The pool area is beautiful as you are surrounded by the sea and you can alternate between swimming in the pool and sea.
I had a spa treatment Dalia who was very friendly and kind and gave a great massage. I felt very looked after by her and her colleague Luminita. I would recommend going to the spa for a treatment.
We dined in the restaurant onsite and it was nice, as you could sit outside and watch the sunset. Although there was a mix up and our main course took a long time, which they apologised for.
All the staff were incredibly nice and friendly and were always there to help. One of the bar staff was very accommodating with my partners request to watch a specific football match on the TV in the lobby bar area.
The bed was turned down each night with a lovely chocolate, lavender and a message/quote which I thought was a lovely touch.
Highly recommend staying here and I will definitely be back."
Inturotel Cala Esmeralda Beach Hotel & Spa - Adults Only
10/10 Excellent
"Buffet was very amazing , had all the things to make your dietary needs met and open til 11 very helpful!
Spa was a MUST !!!! Especially after a long day of activity.
Very clean property , lots of shops, restaurants, beach and pools all walking distance , we will definitely be back!"
"Great location! Right by the Cala. Rooms are pretty basic, a/c is not very strong so room was warm. Very close to restaurants and shops. Very great area for nightlife. About a 20 min walk to the marina. Great for families, lots of kids around."
"The room was clean and bright and well cleaned regularly. The staff were all helpful and friendly. The beach is so close to the hotel. The restaurant was superb for breakfast and dinner with great views out to the bay."
Yes, there are holiday rentals close to the most popular sights in Son Negre, or you can select a more secluded option if you're looking for a relaxing stay.
What’s there to see and do in Son Negre?
While exploring the area, visit family-friendly sights like Son Mesquidassa, or get outside and enjoy nature at Artestruz Mallorca. In the wider area, you’ll find Santuari de Sant Salvador and Santanyi Outdoor Market.
What’s a holiday rental in Son Negre like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Son Negre. Holiday rentals offer extras such as kitchens and laundry facilities so you'll have all the conveniences of home. If you're concerned about cleanliness, a holiday rental can offer a sense of privacy away from shared hotel lifts and lobbies bustling with people while still allowing you to travel. You'll also have more space in a holiday rental than in a standard hotel, which makes a holiday rental an attractive option for a family trip or a small group gathering.
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