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"When we arrived we were told our room was no longer available due to a 'maintenance issue' so had to book somewhere else at the last minute. The lady that we spoke to was nice and did say they had tried to contact us during the day about the situation. However, checking the message we found in Expedia, it was only sent an hour before we arrived late afternoon. Not helpful when you are driving long distance. Might be a one off but, obviously, have to score the hotel low in this instance."

"Nice room"

"Lovely little boutique hotel with everything we needed for a short break. Highly recommendable!"

"Well I was absolutely speechless this hotels sat overlooking the beach of longsands easily walking and there’s lots of things to do the rooms are spotless the foods great I only wish I’d have brought my surfboards"

"Easy check in service and fast too. Also happy to note parking was free for the Saturday night which was unexpected. Highly recommend the hotel. "

"Great guest house right on the beach front. Good restaurants and amusements very close. Great cooked breakfast. Couldnt ask for more "

"Room was quite dated and not very clean"

"Clean and comfortable bed"

"room was very clean and modern. the only downside was it was a bit dark could do with mirror being near window . breakfast was ok not worth the flat rate we were charged tho. better value eating else where. evening meal was great lots of choice and portions huge. staff were very friendly and helpful. loads of parking spaces for being a large and busy hotel. lovely swimming pool.would definitely stay again"

"Disappointed! Hot day and couldn't get the window open more then a few inches. No fan available for a family room so very hot and uncomfortable night spent. The breakfast was just okay but the attendant was not cooperative as she seemed not entertain our request for more eggs. There are plenty of points that aren't satisfactory about the property."

"Booked through Expedia as a double but we were given a twin. When we asked for a double as per booking the only option was to pay an upgrade fee of £25. Not really the hotel's fault as the information came through incorrectly from Expedia. The double room we received in the end was fine. Food & service for both dinner and breakfast was good. Don't book the breakfast through Expedia though as it is £3 per person cheaper if you pay for it at reception. The surrounding woods are nice for an...

"It's a very nice hotel with plenty of charm and a really nice location. Cruise ships and other large ships come right past and it's not far of a walk to the main beach area and Pleasure Beach and was nice and quiet for our stay. Hard to fault the hotel in general. Breakfast was very nice as well. Staff were friendly. The rooms were roomy and looked nice but unfortunately the pieces didn't add up to what I had hoped for. It was a hot weekend and fortunately quiet so we could have the window...

"Loved the bar and the staff. A friendly relaxed atmosphere, shooting pool and chatting with local folks"

"The location is excellent but a lot of traffic noise. The hotel staff are very good and friendly. Food is mediocre. The worst part is simply the cleanliness of public areas. I’ve stayed there many times and despite pointing many things out (I didn’t even get an acknowledgement) lots of areas are filthy. A good example is the window ledge on the main staircase. It’s covered in dust, dead flies and cobwebs. What is disappointing is that all these areas could be cleaned in minutes with a vacuum and...

"Better than expected - lovely building well maintained. Very clean."

"Friendly staff. Comfortable room. "

"Lovely breakfast as always and charming staff."

"Exceptional quality for the price point - I'd expect to pay a lot more for the quality of the accommodation and the outstanding service from the staff. They were attentive, helpful and very friendly and made me feel welcome. Mack (I assume he was the duty manager) went above and beyond and couldn't have been more helpful. What a wonderful place to stay - would highly recommend it. "

"Very nice property. Gracious staff "