Search Historic Hotels in South Region

"Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic...

"Very efficient staff, excelente breakfast and room service. "

"Great place! Big rooms. "

"Delightful breakfast buffet. Folks at the front desk were helpful and very patient with my limited Portuguese."

"The property was good, not great. Only one member on staff spoke English. The breakfast was not what Americans are used to but since everyone else staying there was Brazilian, I guess it made sense."

"very well managed hotel, large clean rooms with comfortable bed and bedding. very friendly and helpful staff. good breakfast buffet. great location within walking distance of several sightseeing spots."