"The property is undergoing a renovation and you’ll see that throughout all of their reviews. The rooms are pretty, and updates to an older motel in the mountains are challenging.
But, it would have been incredibly helpful to have known that booking through this website then required an additional link sent to me to get additional instructions to check in. There is no office onsite and no one to check you in. Sure someone will come if you need anything, but I don’t want to deal with multiple websites, hence using this one. I got a message while traveling at 9-9:30pm (during a thunderstorm, so I was not checking the app) about the link (which isn’t supported on the app so I had to login through the website on my phone) only to find there were no instructions on how to enter. I didn’t have a room assignment easily accessible in the hotels.com app so I *had* to login to their app. I also had to then upload a photo to confirm my identity and my license photos, at this point I was upset and would have rather stayed down the road where I’ve stayed multiple times.
Then I received a note in the app about which room I was in and the door being left unlocked for me. As a single traveler, while it is Franconia and very safe, not a great thing to read when you have a keypad entry you could be using with this second website I just logged into.
I wish you the best of luck, but I’ll be going back to a location with a front desk and locals I know. Which I should’ve done anyways."
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