Search Hotels Near Springhurst Towne Center Shopping Center, Louisville

"There was a complete communications breakdown there was a language barrier with housekeeping regarding exits to the stairwells the staff did not speak English, which created an issue at the elevator myself and others waited almost 10 minutes for an elevator after the staff was unable to tell us where the stairwells were, they could only point with their fingers no verbiage this is unacceptable as people are traveling with time constraints please consider addressing this issue to avoid future inconveniences"

"The beds were very comfortable but floors and baseboards were dirty. The indoor pool was not heated and was actually freezing. A lot of options for breakfast but a lot had run out at 930am. "

"Very pet friendly. Pet stays free. The property is in excellent condition with nicest staff. We stayed 4 nights and everything was above and beyond. Very good location, many restaurants."

"Breakfast was fresh. Rooms were clean"

"Our first room had a terrible odor as soon as we opened the door. It smelled like rotten garbage. We investigated to see where the smell was coming from and discovered a fuzzy mold growing over food that had been left in the microwave from a previous guest. The hotel clerk changed our room. Our second room had a puddle on the floor between the threshold of the bathroom door. We wiped it up. The puddle reappeared during the night, and continued the floor continued to "leak". We informed several hotel staff who told us they would give us a towel to wipe it up. I don't think they fully understood the issue. I suspect a sprinkler line leaking below the floor. Also, the tank on the toilet rocked and was very loose. There was hair in the tub when we arrived to the second room. We were exhausted and did not change rooms again."

"Everything was perfect. Exceptionally clean. Friendly helpful staff, wonderful beds, all the amenities you would need."

"Overall was nice"

"Parking was excellent. The front desk staff where awesome and breakfast was delicious. The room was cozy and clean when we arrived. We was there 3 nights and housekeeping didn't not come into our room once. Even tho we requested for them to. It states on expedia and their website "daily housekeeping" we didn't receive any and our trash was running over we had several dirty towels and even had to go down to the front desk to get more towels. That's ridiculous. "

"Rooms were clean, pool looked nice but we didn't go into the pool during our stay, lastly the breakfast needs to be better. Breakfast at other Embassy hotels are usually pretty good."