Khách sạn St Albans

"Nice place. Good casino. Food ok. "

"Everything was great "

"The room could have been cleaner. The ac worked well but needs to be clean. My daughter and I both had a reaction to the room air. The beds were very comfortable. Overall it was an ok stay. The staff were excellent and seemed to like their jobs. "

"Probably the worst hotel experience I’ve ever had. The showers did not work, the toilets did not flush, and we were unaware of that until after we used the toilets so the room smelled terrible. The rest of the evening because the toilet did not flush. I do not recommend going there. I called the front desk that morning and they were no help. I asked for a refund and they said a manager would be getting in contact with me today. I’ve yet to have a phone call from them zero out of 10 experience."

"Room was clean, bathroom was tidy and bed was comfy."

"Michael got me checked in with ease, room was clean and spacious."

"Very nice and welcoming staff. Our room was comfortable and walkable to get dinner. Our floor was missing its ice machine, otherwise zero issues."

"Took 3 staff members, 2 hours to find my reservation, which was booked through the Home Office website. Parking is a joke. They took what used to be guest parking in the front and made the whole area very expensive valet parking. When you want your car the valet walks a few feet to get it, if you used self parking you have to walk a block and a half. Customer centered thinking suggests it should be the other way around. I met two couples in the elevator who were issued keys to rooms that were...

"It was OK. Could've been cleaner"

"A little confusing as to where to go to check in "

"Very good variety at breakfast "

"Location was good and the hotel was clean with a comfortable bed. Breakfast offerings could be better, somewhat limited."

"Pool was nice"

"Decent place for the area"

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"Breakfast was very good, the gentleman serving food was nice, employees were great especially Kpatrick. Except we still haven't received our deposit back yet."

"I think it was circumstantial, but there was a group in the hotel that made my stay very unpleasant. Shared spaces were dominated by this group and they were generally rude. I was enroute to another city and have always enjoyed stopping in Charleston and staying at this hotel. However, this time was simply awful. I wasn't able to take advantage of the amenities, especially breakfast, so I just left as soon as I got up the next morning. Room was fine, clean, but my experience other than that...

"Room smelled."

"Great spot off the highway. Nice and quiet. Clean room and 24 hour fitness center. Great breakfast too. Friendly staff!"

"Nice breakfast selection. Let's welcome"