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"On arrival the welcome was warm. All the staff were efficient, attentive, professional and friendly. The room was very comfortable and spotless, with complimentary water and plenty of space. There was a patio with chairs and a table and the most wonderful views of the mountains - this was not used much due to the snow! The restaurant provided us with exceptional breakfasts - both hot and cold options, fruit, nuts, yoghurts, meats, the most amazing scrambled eggs, fresh honeycomb, juices (including a make your own option) - totally stunning. The evening meals were equally wonderful. The spa was the cherry on the cake - a steam room and sauna plus relaxation area with complimentary fruit/herbal teas, water, snacks and again the wonderful views - in better weather there was a hot tub available. Overall a great hotel, great staff and a wonderful place to unwind and relax."

"This isn’t a 5 star . Room very dated. No kettle for making any hot drinks. No air con. Furniture dated. Hairdryer old. Staff not that friendly overall. Have to pay for tap water with dinner Waitress forgot drinks then bought me the wrong one. Then I got charged for it no apology. Don’t think they like the English. Certainly not worth £550 a night by any means. Plus side food lovely and spa pool lovely. So glad we only stayed for 3 nights. Now at hotel Alpin Hubertus just up the road. Another level superb "

"clean room, good food."

"Yes staff was amazing Great massage and spa area"

"Everything here was amazing. The staff, the rooms, the views. Would definitely stay here again! 15 minutes outside of the city center so it was quiet but buzzing with people. Loved it here!"

"Missing more variations of egg servings (fried, scramble ones), Coffee to Go option."

"Two sisters run this hotel and they are wonderfully kind and involved in making any stay here exceptional. The service is second to none. The breakfast is spectacular, with locally sourced farm to table products. They have a huge assortment of great tea and desserts available to guests. We didn’t hit the spa, as we stayed here during our time hiking in the Dolomites. It was a bit further out from some of the hotels nearer the hikes but it is absolutely worth it to be in such a beautiful place with such incredible hospitality. "

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"Away from the centre of the village, surrounded by mountains, we had a lovely view from our balcony of a field with donkeys grazing and a small chapel at the far end of the valley. It is quite a hike from the hotel to the lake. If you’re a hiker, then this is the place for you. The dinner was expensive and mediocre. I do not recommend the half-board plan. Breakfast was okay, very limited choices. They benefit from the high tourist numbers obviously reflected in the limited value for money equation. "