"We stayed at this hotel a couple of years ago, and it seems to have gone downhill a bit since then. The room was clean but not well maintained with certain items that should really have been replaced like the desk chair. Also one of the two elevators was out. The check in was a bit of a mess with the front desk not assisting people in the order that they had come to the desk (even though there were only three of us). It was also impossible to reach the hotel with a question before my stay. No one answered at any numbers I found online. The email address I found online bounced back, and they never answered any of the messages sent through Expedia. When I went to check out no one was at the desk. I rang the bell but no one came, and I could hear their phone ringing off the hook. There were several keys lying on the desk next to a sign that said “welcome.” I assumed (hoped) this was a key drop off (albeit an unsecured one), so I added my key to the pile and left. The hotel is very close to the Muny, and it is quiet and in a safe neighborhood, but right now that is the main thing it has going for it. I hope they make improvements and that it does not continue to go downhill. Making it easier to ask pre-check in questions would be a good start."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
