2/10 Terrible
Allison c st
Travelled with partner
17 Jun 2024
Disliked: Cleanliness, staff & service, amenities
We chose the Limetree because of its price, appearance, and location; close to other properties and near downtown. The beaches looked nice and the hotel updated. Upon arriving at the the hotel, the receptionist said that we were moved to another property. They said we were notified but were not. We watched as they offered another incoming guest a drink. It would have gone a long way if the receptionists had been apologetic and accommodating in any way. I read other reviews that stated similiar experiences, but I thought it was a fluke. Not so! The other property we were moved to had lower ratings and charged less per night; yet we were not given a discount. The location of the alternate hotel was isolated and the beaches were pretty gross. There were ants in the room, a leaking toilet and the room was dated. It was really far from where we wanted to be. At least management were kind at the second place.