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"First I want to start off by highly commending the Ibis staff for their amazing customer service throughout my stay. From check in, they greeted me and throughout my stay too. I get it’s the budget room but not having a plug next to the bed is beyond appalling. In terms of cleanliness, the sheets and towels were clean but there were broken false nails on the floor which is inexcusable really. Under the bed was so dusty it coated my suitcase wheels. My room was incredibly cold and I could literally feel the cold wind through my closed window. My AC would literally not work or turn on either. I tried the portable heater and that didn’t work either. They ignored when I put the sign outside my door to not have my room cleaned. I appreciated the refresh but my sign was still ignored. At least the shower was nice. I didn’t have the breakfast because £9 for a couple of pastries and yoghurt is ridiculous. There was a room where I could iron (not ideal but I made it work), but it was aok burnt annd nearly stained my clothes. Again I get its budget but that should not mean neglecting basic amenities. "

"Lovely hotel, great room, excellent cleanliness, staff couldn't have been more helpful, great breakfast, would reccomend to anyone."

"Bathroom had a slight smell of waste."

"All great"

"Great place"

"Well located and recommended for nights out "

"It was just what was required, close enough to the centre and reasonably priced."

"We had a lovely stay and overall a fantastic experience. The hotel was clean, well presented, and had a really welcoming atmosphere. Our room was comfortable and had everything we needed for a relaxing stay. The breakfast buffet was amazing, with a great variety of fresh options to suit everyone – a perfect start to the day. The staff throughout the hotel were warm, friendly, and always happy to help, which really made a difference. The location is excellent, right by the NEC and very close to Birmingham Airport. We visited the Gladiator Experience at the NEC, which was so easy to reach on foot in under 10 minutes – super convenient. A special mention to Karisma, who served us food and drinks at the bar on Friday evening, even towards the end of her shift. She was incredibly friendly, attentive, and made us feel so welcome. Her positive attitude and excellent service really stood out. Thank you to the whole team – we would definitely stay again and highly recommend it to others!"

"Nice room. Very clean. Located right in the centre"