Search Hotels Near Stony Lake, Branchville

"Electronic key almost never worked. I made multiple trips to the front desk for assistance. I noticed other guests having the same issue. When I arrived, there was no one at the front desk. I waited 15 minutes before an agent turned up to check me in. Probably because the sole agent on duty was away from the desk helping other guests who were unable to unlock their room. It is time to replace/upgrade the locks. It is a huge nuisance for guests and staff."

"Just great"

"Clean, friendly staff, close to many shops etc."

"What a complete and utter lack of customer service and accommodation by this property. First on this booking: Had to extend a friend who was staying Saturday night, Booked this room at 9am and got confirmation. My friend's reservation was to extend with the new one. Front desk locked him out after shift change. They could not find the reservation and deactivated his keys. He returned at 6pm in panic. The front desk manager Ken was accomodating and let him take a brief nap while he sorted out the confusion. Ken also gave him a new room as my friend had issues with the last room. Besides Ken the Front Desk team is rude and curt and ignorant. Had issues Friday and Saturday with another reservation. Family who owns property is great but their 2 staff members Friday morning and Saturday evening are incompetent and nasty."

"Definitely needs an upgrade to both the interior and exterior. Room was clean, bed was comfortable. Decor is old (prolly from the 70’s) and the outside is nothing fancy or special to look at. "

"Good "

"The room was clean but the toilet had issues and it took a while to get someone to come and fix it. When we were checking out we helped ourselves to fruit in the lobby and a staff member very loudly instructed another staff member not to refill the bowl of fruit. We felt like she was upset that we had some of the fruit. I loved the business center and the ease and convenience of printing a few last minute pages."

"Room was very clean and quiet. Staff were friendly and nice. Great place to stay"

"The hotel venue is aesthetically pleasing, clean, and convenient walking distance to the mountain. However, without speaking to staff, the check in process was VERY confusing. Upon arrival, we walked in circles and across the street trying to figure out parking, where to to pickup lift tickets,etc. Only to later discover the two entities are not connected in business! "