Search Hotels Near Sunrise Mountain, Las Vegas

"Communication started out before our stay and it went really well. They had quick responses but never addressed ths question I had until the end. Upon arriving at the hotel they were confused and not fully informed about my conversation with someone. They ended up changing me to a room I did not pay for or request. I reserved a 2 bed room with smoking and pets allowed. They put me in a 1 bed handicapped room with no dogs allowed. I had 3 people in my party and 1 had to sleep on the floor. Upset & Angry to say the least. They didnt offer a rollaway bed either. "

"Very nice beautiful clean room. Very quiet stay. Staff was so nice. Loved it. "

"Room was nice, we stayed 3 nights but we never got Room service, and the pool wasn't in service. "

"The room was grimy, especially the floors. There was so much dust and grim along the edges of the bathroom floor and something some dark stain right in front of the sink in the floor like something spilled and was never cleaned up. There was a dust/hair "bunny" behind the bathroom door. "

"Breakfast options were above average"

"*POOL NOT OPEN FOR SEASON UNTIL APRIL 1” After driving all day we get to the hotel late (9 ish pm.) When I went to check in they told me the suite I booked was not available. I told them that didn’t make any sense as I booked AND PAID for my hotel in advance. I was told that their system messed up and that they were at high occupancy and our suite was not available. They told me they could put me in a 2 queen bedroom but I would have to pay more as it was the day of and their rates went up. I said that was unacceptable to 1 be downgraded and 2 pay MORE for a regular room vs the suite. I had to wait 20/30 minutes for the manager to “figure it out.” I used to live in Vegas and when family visited I know the game. Ask for an upgrade when checking in but hotels typically only do this if they have suites available. Either an untrained staff upgraded someone else and booked in an unavailable suite or this hotel is running a racquet by telling people their room is not available and up charging them. Either way I was shocked for this resort to do what they did. The hotel is very nice, beautiful rooms and chandeliers. Food and drinks inside the hotel were really good. Breakfast buffet definitely worth it as they do omelets made to order as well. The grounds are beautiful and very dog friendly. The hotel is situated with shopping and restaurants called The Village. Options were great, salon was very nice also (Pariz). I would recommend. "

"The hotel room was clean and the beds were very comfortable. We were staying there to go to the NASCAR race. The racetrack was a short Uber ride away. "

"It was a great room but had some paint peeling and no microwave. But over all a good room "

"Have my room away me and my 3 kids had to squeeze onto a 1 bed cuz that’s all they had even though I paid and reserved it prior "