Khách sạn Surčin

"Our confirmed and receipted booking wasn't showing on the system so we were told we couldn't book in. After a long and tiring wait, we were allowed a key. The room heating was off, shower bracket is placed at knee height so totally useless. There's a kettle but no mugs or tea/coffee and only one glass. Towels are worn and stained. A very poor effort - would not recommend."

"Room was very clean. Every member of the staff that we encountered was welcoming and very friendly. Great customer service. They left my daughter a gift for her birthday which was very thoughtful "

"Everything was top-notch...Except for the bathroom. Luckily, I was just overnighting; coming from a different part of Serbia to catch a very early flight and just needed to sleep for a while. Shower had lots of mold and toilet seat wouldn't stay up. Fix that and you have a winner."

"The room was very clean. The decor throughout the hotel was first class. The owners are Chinese and cater to a mostly Chinese clientele, but they are able to speak good English."

"First of all,I am asking two night of refund because out of 3 night stay, there was NO HOT WATER AT ALL.How do you take shower? First of all Ana,receptionist was really nice but they shouldn't have told that someone will be there from 8 am to 8 pm. I sent message that I will be arriving by bus around 4 pm. I arrived at 5 pm. No one was there. I didn't had password to open the main door. Luckily one lady open the door for me. Second as soon as I enter my room no.106, I wanted to take shower...

"Not as booked, no spa, not smoking room. Misleading"

"Comfortable stay - convenient location for metro and bus station - excellent breakfast. "

"Clean rooms, nice staff, standard hotel breakfast. Modern design. Top"

"The Hotel is very luxury and beautiful, but the staff was not well trained, at least not at the St. Regis standards, in my room there was no laundry bag, no writing pen, no cotton pads. I have to call for everything. It feels like something is missing, hopefully they will mange the property better in the future."

"Nice hotel. There is a forest in the back. The only issue was that i told the clerk twice for a wake-up call and never got one."

"Das ist ein etwas in die Jahre gekommenes Hotel. Abgesehen davon war alles Perfekt. Danke für den angenehmen Aufenthalt. "

"Shower had rust spots. Front desk is a little hard to find. The receptionist was excellent and very helpful and arranges taxis for us. "

"Very soothing colour scheme once you enter the hotel. Very well maintained. Very friendly staff, will go extra miles to help you out. Breakfast was awesome, nothing more you can ask for!"