Search Holiday Homes in Sutton St. Edmund

"Where do I start! Basically, I stay in hotels quite a bit, and this is my first ever negative experience since using hotel.com. The receptionist came across as unfriendly. While walking to my room, the hallway smelled like someone had been smoking in their room, and the smell lingered around the corridor. The carpets were dirty, with bits of small rubbish on the floor. Upon entering the room, I found the floor still dirty with small debris around. I went into the bathroom, which was very grimy; hopefully, you can see my pictures. I checked around the room, and there was dust and dirt everywhere; hopefully, the pictures will show you the dirt. I certainly didn't have my evening meal here; I was completely put off. For breakfast, all I wanted was scrambled eggs on toast, but I was told we only do fried eggs. The glass I picked up nearly cut my tongue as it was badly chipped. The shower was awful, with no power, and it just dripped out; for me, it was terrible. I will 100% never stay here again. When leaving in the morning, I wasn't even asked, "How was your stay?" I simply gave him my room card and walked out; I didn't say anything, nor did the receptionist. The only positive was the empty free car park at the hotel; I wonder why it was empty!"

"The staff were very pleasant and helpful. Our room was 1st rate - having been upgraded to an executive room! The general feelfid not come over as a 4* establishment eg Staff attire was very casual and at times slovenly."

"Lovely room comfy bed and nice location to local area "

"lovely setting in the bucolic village of Wansford, elegant hotel with very well kept and attractive interior. Check in was great with a very helpful member of staff, full of information about the hotel and different dining styles. We had a great night in a comfortable room, well appointed. Our only problem was that the breakfast service was very slow. I understand that the service was very busy but from arrival to redelivery of our breakfast was over 3/4 of an hour, and some people who arrived after us were served before us. I guess that we were forgotten and staff thought that someone else was looking after us. When the breakfast did arrive it was very good. Sadly, the delayed service marred what would otherwise have been a great stay. If we return to the area we would saty again but try to ensure a speedier service for our breakfast."

"Staff are very helpful and friendly. Excellent buffet breakfast. Very good stay once again. "

"Room very clean bed comfortable . Plenty of space for parking ideally situated for town centre . Will def use again when travel down from the north"

"Excellent check in with staff quick and easy. Very nice and clean pod with parking next to it . Only issue is would be nice to.have basic essentials e.g Tea Coffee bedding for sofa bed and handsoap apart from that would highly recommend. "

"Could have been cleaner ."

"Did not have a breakfast"