4/10 Poor
James
27 Nov 2019
Disliked: Cleanliness, property conditions & facilities, room comfort
Beware of Uno hotel formally Lido Suites
We have stayed at the Lido Suites a number of times over the years. Un know to us when we arrived on the 11th November 19 that it had been sold and the name change to Uno Hotel and it was under renovated
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We arrived about 6pm and the night manager (Gino?) said that they were still accommodating booked guest and showed us to our room, could see that it had been upgraded with new bedding and vinyl flooring, found the floor & kitchenette counter was sticky, asked why, he said the room had recently been sprayed for insects, their was no clothes closet, he said the new one had not been delivered yet. We accepted it. Walked into the bathroom and a number of flies were present, I killed at least 8. so we decided to move rooms
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Gino showed us a 2nd room, also could see the renovations, however it was very dark as lights were not working, Gino said they were awaiting for an electrician to fix it
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3rd room with appeared fine except one of the light fixtures was not working (awaiting an electrician). As it was getting late we decided to accept it. Kitchenette cupboard had only a couple of dishes, wewere supplied with more but they were all tired & mismatch, tried the kitchenette sink tap, no water coming out. Looked under the sink & turned on taps, water came out but tap would not turn off. Next morning spoke to Gino about tap, again awaiting Plumber. At this point we contacted Hotels.com and was able to checkout without penalty. Many thanks for the excellent service
James
Stayed 7 nights in Nov 2019