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"Staff was very nice in every department. We were welcomed by Yuki at the front drive. Very upbeat and friendly, always needed a pleasant arrival especially after a long international flight. At the front desk Airi was also warm and very friendly. She provided recommendations around the area on where to eat and walk around. Both ladies are amazing team members for the hotel. I enjoy W properties and this is one I will recommend to all my friends. "

"It was all good and suited our needs very well. Great location. Thank you."

"Central to shopping and transport. Beautiful building and staff friendly and helpful."

"Stayed quite a few times and will continue to do so."

"Really enjoyed our stay!"

"Staff are so amazing. My international flight was delayed 8 hours. Upon checkin I was given a late checkout to help me not spend all of that time at the airport. I had problems changing a connecting flight—Internet not working properly and airline phones jammed. Celia at the front desk was so extremely helpful—finally getting through to the airline and relieving my anxiety which allowed me to relax and enjoy my stay. Thank you!"

"Excellent "

"Stayed for one night before my flight out of Sydney. Consistent experience of a Holiday Inn Express, which is great. Rooms all come with breakfast to fill up before flying. Parking staff could be a tad more friendly. Overall, thumbs up! "

"Close to darling harbour shops and Chinatown "