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"clean"

"Very good 4* quality hotel. Fully worth it's money. Central location, close to the ski lift. Friendly staff. New SPA."

"Clean, stylish, AMAZING spa"

"Fantastic rooms, pool, very good breakfast"

"A very good breakfast with plenty of variety. Something for everyone. Our room was very spacious and comfortable with a full kitchen and outside balcony. The staff were excellent. Friendly and helpful and making it a very enjoyable stay. "

"Everything is great about this resort- from hotel, restaurant food, rooms, swimming pools, ski slopes logistics and customer service. I will visit again in a heartbeat. The only con is- the blankets are too small but this is normal for Austria and Germany, I noticed. Totally recommend."

"Great stay. Great Hot tub great service. "

"Good location near train, bus and ski area. Not so many eating options nearby and many were fully booked but we managed. Hotel has just been taken over and Raman is doing a great job with some teething issues but he and his staff were really friendly and helpful. Tea and coffee in room would be a great addition but very kindly a kettle was provided when we asked. Hair dryer provided was great. We requested a quiet room and although 102 is quiet over night banging starts at about 5.30am, possibly as next to reception/entrance. Also, the bathroom in this room did not represent the photos on Expedia- it was much older but ok. Breakfast was lovely, fresh, many options, great scrambled eggs. Staff just a bit slow at cleaning and replenishing but as they get more experienced they will get quicker. Only suggestion is breakfast area needs brighter lighting. A lovely little property that will no doubt improve. We would definitely return - especially if they offered a bar and evening meal. Good luck. "

"I booked my room with a prepaid rate. Having already booked, I was told that there would be no one on reception to receive me so I would have to go to their sister hotel to receive my key. This turned out to be a 15 minute walk away, hugely irritating as I arrived after dark in a new town by taxi. I was then told that the spa/sauna facilities were not working at the apartments and so I would have to use the facilities at the hotel, just not convenient at all. Once in my room, I found the TV was not working, the remote control was disgustingly covered in someone else's food, the soap and shampoo dispensers were empty, and I was given one single duvet and one small pillow (for a double bed). The only route for me to complain was by text as no one was on reception. The TV got fixed the next day (I was only staying 4 nights), but I was told as I was staying by myself that I only got 1 single duvet and 1 pillow. They also advertise a morning bread service but as there was no one at reception to take the order, I couldn't use that. I was told 2 days later that I could order that via the sister hotel, kind of pointless to then be told that with only 1 day of my holiday left. These guys could not care less about their guests. Completely lacking in any kind of attention to service, and insulting in their response. They eventually offered me EUR32 in compensation on a EUR 700 stay. Insulting to say the least. Stay away from VAYA Kaprun"