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"We had high expectations for Los Arcos, but the experience fell short. We originally booked the suite, which turned out to be extremely noisy. The hotel moved us to a smaller, less expensive room and assured us the price difference would be refunded through Expedia. When we contacted Expedia, they told us the hotel declined to adjust the booking cost. In the end, we paid the higher suite rate for a lower‑priced room. This was disappointing and not the level of service we anticipated from either Los Arcos or Expedia."

"Me encantó las vistas."

"Estuvo muy cómodo y bien ubicación "

"Teléfono no sirvió habitación 227"

"Overall, this hotel was a pretty standard stay. The biggest highlight was definitely the location—being right across from the church made it very convenient and added to the experience. The pool was also a standout feature, and we really enjoyed the few hours we spent there. The terrace restaurant was a nice touch as well. That said, the rooms were average, and the bathroom felt below standard compared to expectations. The initial check-in experience wasn’t the most welcoming, as the staff seemed a bit short and disengaged. While there was construction happening outside, it didn’t directly impact our stay, though it may have contributed to the overall quiet atmosphere, as the hotel and restaurants were mostly empty. In comparison to other nearby hotels, where staff seemed noticeably more friendly, this one didn’t quite stand out in terms of service. Overall, it’s an okay option—nothing particularly remarkable aside from the pool and location."

"Good attention and service, Efrén is a a very good host, the location is at 15 minutes walking from the center of the city."

"El hotel está en una de las mejores ubicaciones para disfrutar la gran vista hacia Taxco; puedes ver Santa Prisca, el atardecer y las luces de noche. Además, el hotel es hermoso, los cuartos son espectactulares, espaciosos y con una gran distribución. Pero sobre todas las cosas, el personal nos hizo sentir como si fuéramos los únicos huéspedes ahí, atendiendo puntualmente cada necesidad, con la mejor actitud posible."