Search Hotels Near Templo 10, Coba

"Great amenities for the whole family, a lot happening all the time and the use of other resorts is a great bonus. The only downside is rooms could’ve been a little more updated (hotel needs to update the rooms (bathroom shower would leak onto the floor and there were some cracks in the floor). Otherwise very pretty and right by the beach if staying at Tulum. "

"Breakfast was scarce. Not much to offer and the man running the breakfast was extremely rude. We skipped they’re breakfast for those reasons and ate in town for a much more pleasurable experience seeing as we were on vacation. The main Pool had so much chlorine in it we only went in once it hurt skin/eyes. Our private rooftop pool was not clean. Pretty disappointing. The staff didn’t speak much English or pretended not to so there was not much to do but deal with this place while we were there. I would not recommend this place to stay at if you are looking for anything others than a basic place to sleep. There are no amenities and it is run down. The staff was not accommodating at all. The room was cleaned 1 time in a week. We tried for a second cleaning and it appeared that they didn’t do anything but remove the trash and make the bed. Floor not cleaned, counters not wiped. Strange. We did leave the housekeeping all of our leftover food (pantry) we over bought. All in all we were highly disappointed in this place. Online it looks nice but it is not what it looks like online in person. And the treatment from the staff was cold. We travel a lot and this is not a place I would recommend"

"The property was unique and beautiful surrounded by nature felt refresh daily. The staff was amazing and kind. However, the food was not the best I would only recommend staying within the limit of breakfast that was included as the food doesn’t have much flavor. What I did not like was the private pool were extremely cold. The expectation was the pool to be at least a regular shower temperature throughout the day but it was extremely cold at all hour of the day. If you experience cold plunge before that is the temperature of the private pool. There must be an alternative of heated option for these pools."

"Very family friendly, food was delicious And good service. Beach is very nice but is a little rocky. In love with the Spa. I would definitely recommend and come back. "

"The staff was great but it seems that in order to save cost things al have changed in regards to food, entertainment and quality. Last time I was there things were great now it’s just average. Would reconsider going back, with all these changes I would consider going somewhere else."

"This was our first time here and we loved it ! Food and cleaning was excellent and the staff was above and beyond… Our personal Concierge Julio Rodriguez was 100/10 .. he even prepared a Happy Anniversary surprise without asking … I am Very grateful for everything… It is a quiet place , perfect for relaxing . Totally recommended "

"Beautiful place to stay! Very clean, private, and stunning grounds. "

"The breakfast was great!"

"Overall, the hotel grounds and nice and maintained. I can say the rooms were nice and spacious as well. The only problem is outside noise in the apartment. My 1 bedroom was outside of the pool with kids constantly screaming. I was able to tune it out but the bedroom located in the back faced the road and you can clearly hear every car driving by. Thankful the road is clamber at night. On my second day there was a high pitched loud buzzing sound coming from the courtyard. I couldn’t tune this sound out and it was extremely irritating. I walked around to see where it was coming from and finally asked the front desk if I could change rooms. I also noticed my balcony door didn’t close all the way. The front desk said we don’t have any other one bedrooms available and said nobody ever complained about this noise. I offered to take a downgrade or even pay for an upgrade to no avail. I convinced them to come hear the sound and they finally agreed and learned the sound was coming from a motor outside of my room. They shut off the motor and all was well and they sent someone to fix the door. The motor was back on my last day but I just dealt with it. The front desk could have handled the situation better and offered some accommodation rather than dismissing my claims. Overall it’s a nice place but not relaxing and staff could have been better. I’d think twice before booking this place or at least book a room on the higher floor to avoid the noise. "