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"The property is situated in an excellent location right at the heart of The Times Square. However, very disappointed to find out for a brand like this to not have the very basic facilities in the rooms. There is no tea and coffee options inside the room, the cleaners had no regard for the lint all around due to the blanket (fleeced) one, only to hear this is normal and common - seriously. The breakfast options are very limited, it is the same stuff everyday. We didn't let it dampen our spirits of visiting New York however felt the price we paid for the stay wasn't worth it."

"Very convenient hotel for the area. Typically priced but the room is a broom closet. very small. nice restaurants and bars nearby and within hotel"

"Room was very small and mattress squeaked anytime you moved. The place was clean. Very close to Time Square "

"The Air worked well.."

"Very clean, comfortable and modern"

"This is a great entry-level option for Manhattan. The Lincoln Center/Upper West Side location is especially convenient, with plenty of restaurants nearby; Starbucks, The Smith, and more/and it’s ideal if you work in the area. It’s not luxury, and the rooms feel a bit dated (likely unchanged since the ’90s), but everything is clean, well-kept, and organized. The pricing is fair for what you get, and some rooms offer nice views. One tip: avoid interior rooms if possible. Overall, a solid, dependable stay with consistently friendly staff."

"This is a comfortable and accommodating luxurious hotel ideally situated for us across the street from St. Patrick Cathedral and within walking distance of great restaurants and Broadway shows. We will return here on our next visit to NYC."

"The room was clean, the bed very comfortable, the staff were super attentive and kind. Location was also very good. I highly recommend!"

"The staff was accommodating and genuinely kind and helpful."