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"Fantastic location right across from Windsor Castle, a great mall, tons of restaurants and an Ivy Restaurant on the corner! Staff is lovely but hotel is in need of TLC."

"Friendly staff, clean rooms, nice bar/restaurant. Check in time was a little off (about 1 hour) which I think was a capacity issue. Spa was great, Sauna and Steam rooms were a little small to match the capacity of the hotel. I enjoyed my stay though apart from the capacity issue. If you’re staying there for the spa treatments, you should confirm availability before booking a room, they seem to have pretty limited slots which is disappointing for anyone planning to relax and complete escape from city buzz."

"Super fast and friendly check in courtesy of Mark. A great stay."

"Lovely hotel. Comfortable room and bed. Delicious breakfast. Quiet. Nice staff."

"Average hotel with average customer service"

"We had a great time here. The staff was great, eating breakfast by the river was amazing! For travelers, the parking is easy if you arrange it ahead of time. The lot at the train station is a short walk. Arrange it ahead of time with the hotel. They have their own area in there for you to park. This hotel is close to places to eat and very close to Windsor Castle!"

"Check in was so slow with only 2 desks open with lots of people waiting. Charged our card twice. Didn’t refund it just told us we’d have to use it as credit"

"Good hotel. Clean. Friendly staff"

"Good hotel, definitely need a car. Rooms are nice, ours was a little warm, unsure if air-conditioning was available. We were very fortunate and had a free upgrade - big room, clean, good bathroom also clean. Bar and restaurant are both nice - food at both is very good - although drinks prices are a tad high. Restaurant is a bit under staffed at breakfast, if busy getting a clear table can be a challenge. But all staff are really friendly and helpful. We also used the spa - the lounge is lovely and the pool and sauna are also both good."