Search Hotels Near Theakston Brewery, Ripon

"We were given a room at the rear of the hotel which was in a converted annex. This was nicely decorated with basic amenities although we did have a shower and a bath. The accommodation was on 2 floors, with the bathroom on the ground floor and the bedroom on the first floor. This was not very convenient for us when using the bathroom during the night, especially as the stairs were steep and creaked, waking us both each time. There was one chair upstairs and one downstairs so we couldn't both sit together. We were given tea and coffee but no water. Staff were helpful when you could get hold of them but they took a long time to respond to the bell when called, if they responded at all."

"The property was clean and well equipped. The outside space, garden was nice to have. We stayed at Easter, so still a little chilly to sit out. Off road parking outside the property. Easy to access local shops, pubs, places to eat within walking distance. Owners were on hand if we needed anything. Would stay again."

"We stayed here as a family of 4 (2 adults, 2 kids aged 11 & 7) for 4 nights. It was a very enjoyable place to stay, within walking distance of everything Masham has to offer - and the Co-op was incredibly close! The twin room upstairs doesn't have a door so noise travels but once the kids were asleep it didn't affect them. We stayed during Feb, so the skylight in the main bedroom was not an issue for us. The lounge, bathroom (shower only) and kitchen were all modern / nicely done."

"Room was in good condition however it was a disabled room that was not advised on booking. There was an intermittent unpleasant smell coming from the bathroom. Seeing the disabled room I immediately requested a room change but here was not much enthusiasm as we had a 2 night stay and was told the hotel was full the following night so not much they could do and on the first night there were currently no other made up rooms. Overall the staff at the bar and in the restaurant and around the hotel were very good however breakfast on Sunday morning left a lot to be desired in terms of service as anything cooked took an age to arrive and my wife after at least half an hour gave up on hers but it did arrive as we were leaving! The grounds and facilities are excellent. On departure I was clear to my complaint on the room, I was offered a token without any any investigation and offered access to speak with the deputy manager. I declined both and hoped it would have been dealt with differently as my point was not financial and being fobbed off with £50 and having to request the manager did not feel right. My intention was to convey disappointment with the room in the hope of investigation and recognition to a problem with some assurance it would not remain an issue for others. I left feeling no one really cared! "