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"No responses to messages prior to arrival to ensure we could get a wheelchair accessible room. On arrival, the only wheelchair access was up an incredibly steep slope to a door that will not remain open, making access very difficult. Check-in was cursory and we were only asked about parking so that they could charge us £12 per night to park up a hill away from the hotel, as the hotel's 4 blue badge spaces were always full. We were not asked about assistance in the event of an emergency, which is as a minimum standard best practice for wheelchair-using guests. The room was unbearably hot, and the windows in the bedroom and bathroom would not stay open unless wedged. The bathroom window mechanism in particular was broken and obviously had not been maintained. Same could be said for the rest of the tiny en-suite, which everything had been crammed into with no thought as to how one would use it. The soap dispenser was so high off the ground that even being 6 foot tall it was awkward to use. Add to this the smell of drains, and you can get the picture. To top it all off, the lift was broken on the last day of our 2 day stay and we were forced to use the staff elevator to get to and from our room. This hotel is living off the vapours of the memory of Agatha Christie, but it's rested on its laurels and is instead in dire need of renovation and improvements."

"The room was small, but perfectly adequate for a short stay. The bathroom was nicely fitted out, the bed was comfortable and there were teabags, milk etc. which were replenished on the second day. The staff were friendly and helpful and parking was easy to arrange, although you do have to pay."

"The hotel is very old but it’s been updated in an appropriate manner. Our room was a little small but served its purpose. The bathroom looked recently refurbished. The parking was excellent and as a blue badge holder we were able to park outside the main reception and parking was free. "

"Buffet hot and cold breakfast catering for all dietary requirements which was included in our stay. We paid to dine in the Caverley although you could also eat in the lounge and golf club . Menus in all 3 were similar,food was good but nothing exceptional. Beautiful hotel and surroundings .I never used the spa so can't make a comment. I definitely would return "

"Decent room with interesting decor, good bathroom and well maintained. Didn't try the restaurant as the menu looked a little dated for the price, but the facilities were fine otherwise. My only grumble is that to get a late checkout it's £20 per hour."

"King room was big, clean with a really comfy bed. The shower was big with no issues. Only problem we had was the TV didn't work. They rang me back after I whatsappd them and offered to switch rooms, but I declined because it was late "

"My friend and I had a lovely time. All staff were fantastic, the service was excellent. The room was very clean and comfy. The food was very nice, however the breakfast under the hot lights didnt stay fresh or tasty. I would suggest an extra choice of butter, too. The existing one was uneatable, another common British sold butter would have been nice. But overall, I rate this hotel highly."

"Breakfast fresh, room spacious and very clean. Staff very attentive "

"We had a most enjoyable stay. We were able to check in early and our room was clean and comfortable. The breakfast was delicious with a good variety of fresh food. The staff were friendly and helpful. "