"Not at all what you would come to expect from a W. They should rebrand to something else because it’s fine for a whatever hotel but nowhere near good enough for a W.
Checkin took forever, no idea why, there wasn’t any line. They didn’t even explain where the bar/pool/anything was. You have to take 2 elevators to the rooms which is super annoying. We had booked a reso at the bar a month out and when we got to the bar they had no idea who we were. We didn’t even bother with the pool/spa area because we heard it wasn’t great. Takes forever to get to anything from this location in bogota.
Wouldn’t recommend, lots of better options "