"We booked to stay at the Limehouse Library for the day after our wedding. We were off to Paris and wanted a nice stop-over before heading off on the Eurostar. Limehouse Library looked great, quirky and something a bit special for the night after our wedding.
I had, unbeknownst to my husband, ordered and paid for the Wedding Package (£35) as a surprise for when we arrived. When we arrived and entered the room, I was immediately disappointed. The banner in the room didn't read 'Just Married' as expected, but instead said 'Happy Anniversary'. The banner itself was cheap and tacky, not at all like the banner advertised on the package photo which looked more premium. There were balloons and rose petals, but no prosecco and no chocolate covered strawberries. It felt cheap and thoughtless and greatly disappointing.
When we spoke to the staff the next day, it felt like the blame was on us for not raising it immediately with them. It would defeat the point to have them come in a remake the room, and we also had to rush straight out to a dinner reservation so couldn't raise it straight away. They did also mention they couldn't guarantee 'fresh items' - I'm not sure what they meant by this as I'd specifically paid for this package with prosecco and strawberries.
The hotel itself was nice, clean, quirky, although the rooms were a bit smaller than I imagined. It was the failure to deliver the wedding package that really let us down and ruined our stay. "