This place is definitely on the lower end of the downtown Toronto pricing spectrum but the reviews were good so we gave it a try. Bad idea. Should’ve paid an extra $100 to go somewhere else.
Check-in was very difficult. The valet parking garage only appeared to have one person working during the 3 p.m. check-in hour. We waited in the left turn lane in front of the hotel for more than 25 minutes waiting for enough room to open up inside the garage (which fits about three cars in the entryway). This garage has a car elevator in it, so with one person working it took an extremely long time to clear the few cars that were inside to open up room for a few more to enter, including mine.
Once we got inside, 30 minutes after our check-in time, we were informed our room wasn’t ready and were told we could have a seat or drop our luggage head out into downtown and they’d call when it was ready. We got the call at 4:56 pm, which was 1 hour 56 minutes after check-in time. We chose the latter.
Upon returning to the hotel to check in, we paid our $150 room deposit and headed up to our room, which was clearly NEVER CLEANED despite the two-hour check-in delay.
There was hair all over the bathroom floor, and in the tub and on the toilet. Also, the towel hanging in the bathtub was wet from a previous guest. Absolutely disgusting.
On top of all of the above, there was a random hat just sitting in front of the window (curtains were open when we got in) so it’s clear nobody cleaned