"We arrived at 1pm and were told our room would be available at 2pm. Then more guests arrived and they too were told their rooms would be available at 2pm. I mean, you can't have 3 rooms all done at the same time so if you don't want folks checking in before 2pm, just say so.
We requested help with our luggage as we didn't want to drag our bags from the parking lot to the reception (a few mins walk on very bumpy, cobbled grounds), and had to wait a good 15mins for the "bellboy" to show up, after asking reception a few times for an update. Apparently, their luggage trolley was in use so the bellboy just dragged our luggage anyway. Turns out, their staff was using the one luggage trolley this big resort had!
We returned at 5pm to check in, and while our room was ready, no one bothered to move our luggage into the room. We picked them up ourselves and dragged them through the resort and up to the second floor. I should note we had to go into the backroom to find our own luggage too since the staff was super helpful [insert sarcasm]!
The room was waaay below average. It looked like something from a cheap saudi prince mansion from the 90s, only the walls were bare, the furniture cheap and the bathroom... oh gawd the smell of bleach was horrible! It was old, with grey stains on the tiled floors and I used that shower out of desperation only!
The whole resort screams wannabe luxury in the lobby and reception and stops there. Do not recommend!"